Functional 2 house property for large groups with gorgeous gardens
About Sara Smith
Willows Auvergne Country Houses has been operating in the Southern Highlands for more than 23 years. We are a small company using a team of professional cleaners & our motto is personalised service! Available 24 /7 if in the unlikely event you have a problem over your stay.
Why Sara Smith chose Burradoo
Although only a moderate sized home having the additional cottage gives larger groups accommodation for up to 14 people. There is plenty of outdoor entertaining & of course the pool in summer.
Pool / Spa
Pets allowed - With prior agreementWith prior agreement
Max guests: 14
Cancelled bookings will not receive a refund
Property absolutely fantastic and Sara was brilliant! Best wkd thank you!
Everything we needed was there, house was immaculate and Sara was brilliant! Would highly recommend and would stay again in a heart beat. Thank you
Thank you so much Jennifer you & your family were a pleasure to host! I'm so glad the sun came out a few times over your stay & the kids had a chance to swim.
Willows Auvergne Country Houses
Dirty, musky, unkept lawns, green pool. Property manager trespassed and abusive.
Extremely disappointed with condition of property. Hired house for pool and pool was covered - green and filled with leaves and dirt. We spent 1 hr of our time trying to clean it.
Spider webs everywhere, extremely dusty, musky and damp. Broken window in one of the bedrooms.
Property Manager extremely unprofessional. Asked me to leave cash inside property to make up extra beds. Unexpectedly barged in to property with dog via backyard, did not even knock on front door, and started verbally abusing my guests. Grabbed me by the arm, I told her to let go. She was so unprofessional and spoke to my family with utmost disrespect, all because we were enjoying a drink and listening to music on the back balcony. My 90 year old grandmother was scared, and scared of her dog she allowed to roam around. A guest had to escort her back to her car as she continued to be verbally abusive in front of my family. I am extremely embarrassed for her but so disappointed she ruined my afternoon, which was meant to be a nice afternoon with family the day after my wedding. I would highly recommend to avoid booking accommodation managed by Sara. We felt extremely threatened by her. Never have I ever seen a person behave this way. Avoid this accommodation at all costs - I have plenty of photos to prove poor condition of property and unfortunately terrible memories now of my time spent here. Very disappointed. Never write reviews however this one absolutely needs to be shared.
Unfortunately Tanya was caught out having an unauthorised party of 50-60 people. This is against the terms & conditions she has agreed to when booking the property. I have pictures of 30 cars & still arriving at 12.15 pm Sunday when my cleaners drove by. Electric gates tampered with to leave open & lights on all down the long drive to say welcome you are at the right house for our party! I was at a function & when I departed received text messages from neighbours on both sides of the house complaining about the party & the parking on medium strips up & down 3 roads that surround the house (& the photos from my cleaner who happened to drive by). I tried to contact Tanya several times by phone & could not get a response. I arrived at the property at 4.45 pm to find the gates still open & drive lights on, guests & load music on the back veranda & front door open. They are lucky that a stranger did not walk into the property go to their rooms & steal wallets or phones. Rather than walk in to the house I walked around to the party. I advised them they were breaking the terms & conditions the house had a NO party policy. The party had clearly disbanded as there was about 20 or so people left who may well have been family. The evidence of a totally full recycle bin filled to the brim with bottles at the end of the veranda would suggest a much bigger party than 20 remaining guests. This bin was incidentally emptied & bottles taken away from the property removing the evidence. Leaving 2 totally full large recycle bins (not any space for incoming guests). I was then abused sworn at & had belligerent intoxicated young men wanting to dispute what constitutes a party. The property was booked a year in advance for 6 guests when I inquired about what I assumed was 3 couples I was told no all singles & they may go up to 7 guests. I then offered to leave additional linen if it was required. They used the linen, towels, pillows & duvet.They in fact used every bed & all linen & towels for 14) didn't leave the cash & had not paid for additional beds when originally booking.
If any of the complaints or evidence had been pointed out to me on arrival as requested in all documentation it would have been resolved. If you read the positive reviews of this property & my professionalism as a property manager I'm sure a reasonable person will see this review for what it is. I have reported the incident to Home Away from the moment I was made aware of the party.
Picturesque Getaway in Burradoo
We visited the area for a wedding and Sara's house and cottage was central to everything, minutes away from Bowral and Berrima.
Sara was quick to respond to all our requests and everything from booking, to check in to check out was smooth.
The house was absolutely stunning. We were graced with rain and 17 degree weather right in the middle of summer, so we were lucky enough to get the fireplace going. The pool was still warm enough to swim in thanks to the pool blanket that covers it.
Willows Auvergne Country Houses agrees with you Michelle. I don't own the house I am just the property manager! I usually say come back in winter to experience the fire place but as you have come back this summer to get more swimming & sunbaking done.
Convenient, comfortable. Communication was excellent
Thanks Catherine & thank you for sorting the BBQ thing out!
Great location for family get together
We had a very nice stay at Burradoo. The kitchen was probably the most equipped rental kitchen we'd ever stayed in; it had everything you needed and more! The pool was a lot of fun for the kids (and big kids too) and the location was only 5 mins from the shops. Overall a great stay, thanks!
I am so please you enjoyed your stay. Come back in winter to enjoy the fire!
Family weekend in the highlands
Nice property due for a bit of TLC, pool and outdoor area very nice but a bit dirty spent an hour cleaning the rest all good
Thanks for your constructive feedback which I have taken up with the pool cleaning company. Unfortunately we have had gale force winds & dust storms on & off for several weeks. The gardens & out door veranda, pool area are all cleaned usually on a Wednesday before bookings coming in Friday.
It is disappointing that the pool with a cover had leaves in it & I apologise that you needed to spend an hour cleaning the pool. If you would like to come back to stay please contact me & I will sort something out with the owner to compensate you.
Once again I am truly sorry & hope you will still use my company for future weekends away.