I’m extremely disappointed with my stay at this property. We booked for 6 nights and paid extra to have the pool water heated, only to find it was not heated when we tried to use it. After calling the property management, they assured me someone would come to fix it. However, after waiting for a long period without hearing anything, I called again to follow up. I was told they needed to replace the pump and that it would be fixed the next day. By then, we had no time left to use the pool, so I requested a cancellation and they provided a partial refund. While I received a partial refund, I feel I should have been refunded in full given the numerous inconveniences. The property manager assured me the pool would be repaired so we could still use it, but that never happened. With the pool out of service, we tried the playroom, but none of the games worked. Additionally, the dishwasher didn’t function properly, the washer made a horrible noise and intermittently refused to spin, and the dryer took multiple cycles (often 3–5) of 70 minutes to dry a load of laundry—leading me to question how clean the linens and towels really were. The furniture throughout the house is outdated, and the master bedroom was uncomfortable at best. The bed and mattress were far from what I would expect. The property needs a deep clean, and there should be significant investment in both the appliances and the overall condition of the home. I would not recommend this property, as my experience was