C L Ranch - Luxury estate with pool, hot tub, and outdoor kitchen!

Thank you! We’d love to host you again!

Thank you so much for your review! We hope to host you again in the future!

Thank you for your kind words! We’re so glad you enjoyed the outdoor area and the views, they really are something special. We’d love to host you again for another relaxing stay!

Thank you so much for your kind words! We hope to welcome you back again soon!

Thank you for your wonderful review! We're so glad CL Ranch was the perfect setting for such a special family celebration. We appreciate your kind words about the home, pool, views, and our team's responsiveness. We hope to welcome you back again soon!

Thank you so much for your kind words! We hope to welcome you back again soon!

Thank you so much for your kind words! We hope to welcome you back again soon!

Thank you for your review! It's great to hear you enjoyed the backyard, pool, and views—they're definitely some of the best features. We hope to welcome you and your friends back for another amazing stay soon!

Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon! Thank you, HCPL

Thank you for your feedback! We’re glad you enjoyed the beautiful home and hilltop views. We appreciate your input regarding maintenance and pest control. We hope to welcome you back soon!

Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon! Thank you, HCPL

Hello Jamie, Thank you so much for sharing your kind words! We are delighted to hear that you enjoyed your stay and hope to host you again soon. Best wishes, Hill Country Premier Lodging

Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon! Thank you, HCPL

Hi Lindsey! Thank you for your review! You were a delight to host. We're so glad to hear you enjoyed the property! You are welcome back anytime, we hope to see you again soon!

Hi Theresa! Thank you so much for your response! We are so glad you enjoyed your stay, we will make sure to keep your review in mind for the next guest. We hope to book with you again!

We really appreciate this valuable feedback! We are sorry to hear you didn't love your stay. The location is fairly remote so internet speeds are definitely not what you would expect in a more urban environment, however the wifi at this location is typically more than sufficient for most usage including streaming, but it could get sluggish if you are streaming to multiple devices so we do appreciate you pointing this out to future guests. We also appreciate you bringing to our attention that there was a stain on one of the pillows. We have spoken to the housekeeping team regarding their vigilance in ensuring bedding stains are addressed immediately and your feedback did result in a full audit of the bedding and linens so stained items could be replaced. Thankfully it was just the one pillow which we agree was one too many! We are so glad we were able to get an appliance repair tech out promptly when the refrigerator issue surfaced to clean the coil and get things cooling quickly! Our team has an extensive checklist to validate property conditions prior to a guest check in which requires real time photos uploaded and we were able to review these to assess the status of the grill you mentioned. Our time stamped photos showed the grill to be clean and ready to be at your service. We of course know things can happen between when we inspect the property the morning of your arrival so we do often request photos of what you are experiencing and we are sorry that wasn't something you were able to accommodate so we could further investigate and assist you. We would also like to point out that the photos are actually a very accurate representation of the property as they were recently taken within the last six months to update and provide the most accurate reflection of what guests can expect upon arrival. We would like to invite any future guests to please feel free to reach out with any questions about the property and amenities as our goal is for all guests to arrive to find a property that doesn't just meet expectations, but exceeds them! Thank you, HCPL

Thank you so much for your kind words. We are so glad you enjoyed your stay and we hope you can come back soon. Thank you, HCPL

Hi Jamie! Thank you so much for staying with us and for taking the time to share your experience. We appreciate and value your feedback. You were a delight to have and we look forward to hosting you again soon! Hill Country Premier Lodging

Thank you for your detailed feedback and for staying with us. We're delighted to hear that you loved the furniture, decor, view, pool, and location. We sincerely apologize for the issues you encountered. We will address these immediately to improve the experience for our future guests. Thank you for bringing these matters to our attention, and we hope to have the chance to host you again.

Thank you for taking the time to share such detailed feedback. We’re truly sorry that your arrival experience fell short and that several aspects of the home were not in the condition you expected. What you described, cleanliness concerns, maintenance issues, and non-working amenities, is not the standard we aim to provide, and we understand how frustrating this must have been. Your comments about the front entrance, cleaning standards, broken or non-functioning items, and unclear or outdated house instructions are especially concerning. We also appreciate you pointing out specific areas such as the hot tub and pool controls, game room setup, appliances, and outdoor features. This level of detail is very helpful, and we are escalating everything you mentioned to our operations and maintenance teams for immediate review and correction. We agree that the home should be fully prepared and accurately represented for every guest, and we’re sorry that this was not your experience. Thank you again for bringing these issues to our attention. We take this seriously and will be addressing it promptly. We appreciate your feedback, even though we regret that your stay did not meet expectations. We hope to host you again in the future at another one of our properties to show you that this is not a normal occurrence.

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to learn that your recent stay did not meet your expectations. We made every effort to promptly address the concerns you raised. Regarding the shower situation, we took immediate action by replacing the cartridge the very next day for the one that was running. We apologize for any inconvenience you may have experienced on your first night. It's important to note that the issue with the master shower was attributed to user error, which was resolved as soon as it was identified. It was not a malfunctioning issue. As for the broken outdoor appliance, there is a refrigerator outside that is not working, we'd like to clarify that it's not listed as an official guest amenity. The owners added it for their personal use when they utilize the property, and it appears they may have encountered some difficulties with it. Since it's not a listed guest amenity, we do not assume responsibility for providing or maintaining it. We sincerely apologize for the bedroom door knob incident, and we've already initiated a work order to promptly address and repair it. There was brown grass and we understand your concern, but it's unfortunately a common issue in the area due to prevailing weather conditions. We share your frustration, but we have limited control over natural weather patterns. Lastly, we acknowledge that scorpions are a known challenge in the Hill Country region. Despite our best efforts to exterminate them, they can be persistent. We explicitly mention this in the rental agreement that you signed. Regarding your mention of 1-star reviews, we take customer feedback seriously and see it as an opportunity for growth and improvement. We encourage open and honest reviews, as they help us identify areas where we can enhance our services. Your feedback is invaluable to us, and we remain committed to diligently addressing any issues that arise to ensure a more enjoyable experience for all our guests. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Thank you, HCPL

Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon! Thank you, HCPL

Thank you so much for your kind words! We are so glad you enjoyed your stay and hope to have you stay with us again soon! Thank you, HCPL