2/10 Terrible
Brian R.
22 Aug 2022
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Actually a very nice place seriously marred
This is a very hard review to write. This really is a nice property, in a nice location, and it’s large enough for an extended family. We were 12 including 3 kids. It’s pretty well equipped for a rental property. We really did have a great vacation based here.
Unfortunately, I cannot recommend that you stay here. The owner had a significant problem (a leak in the 3rd floor bathroom) which they had known about for some time. There was a laminated sign on it when we arrived that said don’t use it. They didn’t tell us about it before we arrived. That meant that instead of the advertised 3 ½ baths, there were only 2 ½. They wouldn’t fix it while we were there -- we asked them to even though we knew it would be a mess. They have a management company that manages the property (Evolve) who did a poor job of communicating, and when I tried to escalate this problem to Vrbo, they deflected me, with no choice in the matter, to Evolve. I have no contract with Evolve, I didn’t agree to deal with them. I was forced to.
This is the only bathroom on the 3rd floor, and the bed layout pretty much pushes kids to be up there. It’s an older house, so stairwells are steep. Asking kids (especially the 5-6 year olds that are potty trained but sort of just barely) come down the stairs if they need the bathroom at night was a real problem, complicated by the fact that we had a pregnant lady up there also. The owner seemed to think this was an inconvenience. For us, it was a serious problem.
Please note that they did eventually agree that I was due consideration for the property not being as described, and they unilaterally decided what compensation should be without even asking if I was okay with it.
So, given how the owner and the owner’s management company treats issues like this, I don’t think you should risk your vacation here, or for that matter, any Evolve managed property.
The rest of the place is actually pretty nice. Lots of room. The deck is huge and makes the place stand out: room for everyone at the table, nice views. We're experienced rental home users. This place, except for the problem, really is pretty good.
But I would never rent it again.
Brian R.
Stayed 7 nights in Jul 2022
