Huge 2BR 3BA Ocean Front Condo by CozySuites

Hi Tara, We're glad you liked our place. We deeply regret any inconvenience caused by the Wi-Fi connection and shower. If the problem had been reported during the stay, we could have immediately dispatched our maintenance team to inspect and repair it. This is now double-checked and sorted. Warmest regards!

Hi Vickie, We regret knowing that your expectations regarding the ocean view or oceanfront room were not met and that the booking process and communication had various issues. If you would check the bedroom photos of this unit, it did not show a view of the ocean and we did have photos of what to expect outside the unit building. Regarding the booking process, the requirement to use a computer or phone with picture-taking capabilities may have posed difficulties, especially for seniors who may not be familiar with such technology. We will have this forwarded to Management for review for future improvements. Checking on your booking folio, there was not an instance that your booking was cancelled. We were glad to have provided some compensation, although it was limited to a maximum of $100 which you gladly accepted. We truly appreciate your feedback as we continue to strive to improve our service and our property, and we hope you had a safe trip back home. All the best Vickie!