6/10 Okay
Kim N., Australia
1 July 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful experience soured.
We were super excited when we stumbled upon this newly renovated home in a wonderful suburb of Winnipeg. The home did not disappoint on arrival with a seamless process from the time of booking. Ours was a long-stay just on 3 weeks so we were a little taken aback when we discovered there was no laundry facilities and change of bedding & towels during our stay.
After a few days we started to notice a terrible smell in the home and on contacting the agent we felt that our concern was dismissed and nothing was done about it. The smell did not improve and we spent less time at the home because of it.
On the day of departure the agent obviously checked on the home and discovered what we had been trying to explain to her weeks before.
Her messages then implied that we had caused the problem by flushing things down the drains etc which we found rather insulting.
So a home away stay turned out to be just that.
If the responses from the agent were more professional then we certainly would have given our stay an excellent review but it was soured sadly.
Kim N.
Stayed 21 nights in Jun 2023