2/10 Terrible
Lauren L., Margate, NJ
3 Feb 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
An Unmitigated Disaster
BLUF: Do Not Book This
I booked this property for 18 nights. The lack of reviews made me nervous, but being a host myself I know everyone has to start somewhere, so I booked.
Evolve communicated check in instructions. I was feeling good.
My family of four, including a 5 year old landed in HI from NJ after 18+ hours of travel and arrived at the hotel to find out there was NO parking. The listing said it came with one parking spot (which you had to pay for) but there was no available parking.
That’s not the worst.
I tried to check in to this unit at 5 PM on the day of check-in (2 hours past check-in time). The hotel had no record of my reservation, even though the check-in instructions told me to check in at the front desk.
I tried to call the “local host” - FYI Evolve (the main host is a giant company)- anyway, the local host didn’t answer the phone. So here I am in a lobby, awake for 19+ hours at this point, a sleep deprived 5 year old, and an unresponsive host.
I then called Evolve, who was able to get a hold of the “local host,” who Evolve told me to give the local host 15 minutes. I waited for the local host to call me. He still did not call. Then called the host myself. He answered. He said the room would be ready shortly. It was another HOUR before we were able to get into the room.
When we walked in it was trashed. Dirty towels, bedding, hair, and trash everywhere. I tried to call the “local host” back and he did not answer. Getting a refund took one month!
Lauren L.
Stayed 18 nights in Dec 2023
