What is the cancellation policy?
Please read our Cancellation policy carefully as it depends on which resort you book through us according to the name of the Developer:
SHERATON Resorts
Our cancellation policy is you can make any changes or cancellation 61 days or more prior to your arrival, once you are within 60 days there is no changes or cancellations allowed; There is a cancellation fee of $ 50 regardless to pay in the event of a cancellation.
61 days plus from check in = 100% refund - $50 cancellation fee
60 days or less from check in = NO Cancellation + $50 cancellation fee
This unit is not necessarily the one in the picture; it will be assigned at the time of check-in.
VILLAS
Playing all day at the attractions is even more fun when you know you can come back to this. Your stylish home away from home at Sheraton Vistana Villages is a comfortable one-, two- or even three-bedroom villa designed just for Central Florida vacationers. Whether your visit includes lots of family members or just the two of you, you'll appreciate the extra room—up to 1,770 square feet of it—along with the conveniences and luxuries it offers. All villas feature fully equipped kitchens or well-equipped kitchenettes, washers and dryers, private balconies or patios, whirlpool tubs, HDTVs, unlimited wireless high-speed internet access and the signature Sheraton Bed, helping to make every minute of your time in Orlando truly enjoyable.
ONE-BEDROOM VILLA
500 SQUARE FEET*
SLEEPS UP TO 4 ADULTS
The one-bedroom villa is the perfect base from which to explore all that Central Florida has to offer. With a living area, dining area and bedroom, there’s plenty of room for four adults to spend relaxing evenings after some fun in the sun. Your villa features the following amenities:
Bedroom with king-size Sheraton Bed and HDTV
Living area with sofa bed
Entertainment center in living area with HDTV, DVD player and Bose®sound system
Dining area
Well-equipped kitchenette includes cooktop, microwave, full-size refrigerator with icemaker, dishwasher, coffee maker, toaster, blender and dinnerware
Washer and dryer
Complimentary wireless high-speed internet access
In-room safe
Please Note: This is an artist's rendering of one type of one-bedroom villa. It is provided to give a general idea of villa rooms/areas. The dimensions, interior layout and fixtures of the villa as built may vary from those shown.
* Square footage is approximate. Villa amenities are subject to change. Furnishings may vary. Artist’s rendering, finished product may vary.
Important Alerts
Guests should be aware of the following:
Construction Updates
Beginning April 7, 2024, to June 8, 2024, Sheraton Vistana Villages Key West Village will be undergoing villa refurbishment. Work will occur daily during daytime hours, so please anticipate construction noise during this time. All other resort amenities are expected to remain open and fully operational for your enjoyment.
The Key West Pool will be closed for refurbishment from Sep. 1 to Oct. 20, 2023. During this time, the Bella Pool and St. Augustine Pool are expected to remain open. Thank you for your understanding as we make this important update.
Cashless Resort
There is no cash available at this resort, and credit cards are the only acceptable form of payment.
Service Animal Policy
Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. Bringing a pet to the resort will result in a room recovery fee. In the event we discover that you have brought a pet to the resort, you will be charged a room recovery fee in the amount of $500 per pet and you will be asked to take your pet to a local, third-party boarding facility.
Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment.
General Property Updates
Mail packages for a fee of $10.00 per package.
Express check-out is available at this resort.
Oversized parking is not available at this resort.
Amenity Status
The current status of resort amenities and services is subject to change at any time. Please continue to check this website frequently for updates prior to your upcoming reservation.
Open
Activities (On-Site)
Activity Center
BBQ Grills
Concierge
Fitness Center
All Fitness Centers (St. Augustine, Key West, Bella) are open from 7 a.m. to 11 p.m. daily.
Fitness Class
Only outdoor Fitness Classes are available at this time.
Hot Tub(s)/Spa(s)
The Whirlpool Spas are open from 7 a.m. to 11 p.m. daily.
Housekeeping
Jogging Path
On-Site Convenience Store
The Village Marketplace is open from 7 a.m. to 11 p.m. daily. The Bella Florida Boutique Giftshop is open from Wednesday to Sunday from 10 a.m. to 6 p.m.
On-Site Restaurant
The Breeze Bar and Grill is open from 10 a.m. to 10 p.m. daily.
Pool Bar/Grille
Key West Pool Bar is open Thursday thru Sunday from noon to 6 p.m. (Limited beverage offers only). Pirate's Cove Pool Bar is open from noon to 6 p.m. daily.
Pool Chairs
Pool(s)
The Bella Pool, St. Augustine Pool, and Key West Villages Pool and spas are open from 7 a.m. to 11 p.m. daily. The St. Augustine Waterslide is open from 9 a.m. to 10 p.m.
Poolside Cabanas
The Poolside Cabanas are open from 7 a.m. to 11 p.m. daily with social distancing limitations.
Sports Courts
Open from 7 a.m. to 11 p.m. daily.
Steam Room/Sauna
Bella Steam Room & Sauna is open from 7 a.m. to 11 p.m.
AMENITIES
At the heart of Orlando and its non-stop adventure, you’ll find even more amenities at Sheraton Vistana Villages to create a vacation of a lifetime. Enjoy world-class sports and recreation, refresh in a quarter-acre signature pool or workout and recharge for more adventure to come. No matter what your wish list holds, you’ll find endless ways to stay and play away the sunny Florida days.
BELLA POOL
Open Daily: 7 a.m. to 11 p.m.
True to its name, this beautiful and sprawling quarter-acre pool with its dramatic rock waterfall is a hub of resort activity and relaxation. You’ll find a separate, quieter pool off the main area, as well as a soothing outdoor whirlpool spa. Refreshments are conveniently available poolside starting at 11 a.m. (open seasonally, weather permitting).
ST. AUGUSTINE POOL
Open Daily: 7 a.m. to 11 p.m.
A splash back to Florida’s days of pirates and sunken treasures, this playful pool area includes a shore-like zero-entry side and an irresistible interactive pirate ship with slides, water shoots and a water cannon. The Pirate’s Cove Pool Bar is located poolside to recharge the whole crew after a friendly attack.
KEY WEST POOL
Open Daily: 7 a.m. to 11 p.m.
Like the country’s southernmost city, the Key West pool is the perfect point to practice a relaxed, laid-back lifestyle. Cool off after an energizing workout at the nearby fitness center or warm your muscles in the adjacent whirlpool spa after a long day at the parks.
TENNIS COURTS
Open daily: 24 hours
Two hard-surface, floodlit tennis courts are located at the Key West Recreation Area. Equipment rentals and lessons are available.
BASKETBALL, SHUFFLEBOARD AND MULTIPURPOSE COURTS
Sports fanatics will find plenty of entertainment around the resort. Equipment is complimentary and can be checked out at the main activities center.
PICNIC AREAS WITH BARBECUE GRILLS
Enjoy family time while preparing a meal in a fun, safe outdoor setting.
NATURE WALK
Any time is a good time for a Nature Walk. Explore the lush flora and fauna around the resort and stop to feed the ducks and turtles.
FAMILY CAMPFIRE
Nothing says 'vacation' like a campfire. Join us for tasty s’mores or just listening to the crackle of burning logs in the night.
SHERATON® FITNESS CENTERS
Bella Fitness Center: 7 a.m to 11 p.m.
For those who wish to keep their fitness routine going while on vacation, you'll enjoy the convenience of three Sheraton Fitness centers around the resort to keep you feeling your best throughout your stay.
THEME PARK HEAVEN
Get into the action and feel like a kid again as you frolic in the world’s favorite playground. Each day brings a new and exciting adventure, while you take in Orlando’s incomparable theme parks, famous attractions and year-round warm weather.
Nearby Universal Orlando® and Walt Disney World® Resorts are just the beginning. There are also water parks, celebrity dining venues, beaches, dinner shows, golf courses, nature tours, sporting events and shopping galore. With so much to do and see, contact the resort’s Vacation Planning Desk for expert information and discounted tickets to maximize your time and budget.
Atmosphere: Relaxed CasualHours: Daily 8 a.m.-10 p.m.Happy Hour 4 p.m.-6 p.m.Villa Delivery 11 a.m.-10 p.m.
Welcome to our all-new restaurant and lakeside dining terrace, a contemporary family-friendly space for any meal of the day. The expanded bar area is perfect for happy hour, pre- or after-dinner cocktails, or for enjoying a draft beer and snack while watching the latest sports highlights on the flat-screen TVs. The breakfast menu features a selection of signature items that are perfect for starting off your day. Lunch and dinner options include appetizers, flatbreads, pizzas, sandwiches, wraps and more. It will become your go-to gathering spot each time you are here.
Atmosphere: Light fare, Groceries andStarbucks® coffeeHours: Daily 8 a.m.-11 p.m.
An Orlando vacation will keep you busy and on the go. The Villages Marketplace is designed to keep you energized and ready for whatever the day holds. Quick, fresh and delicious options include deli meats, soups, breads and pastries, as well as the freshest ingredients for in-villa dining. Enjoy Starbucks coffee each morning and unwind with a great selection of beer and wine. For added convenience, you can pre-order your favorite food and beverages.
