We arrived late at night after 11:00pm. I was concerned that we might have an issue because of our late arrival, and we were traveling with my grandchildren. I reached out through VRBO to communicate with the property management about how we would gain access to our condo and we were given misinformation. When we arrived to the property there was no one available to talk to so we could find out the code for the keypad on the door. I did not receive the code via e-mail. I was on the phone with a VRBO representative from 11:00pm until 12:30am and they were unable to help us, in fact they were telling us that we were going to have to find other accommodations. We finally managed to find mention of an off site property management in an email that was sent while we were on the plane and found a night time security person who was able to get us the code, but we sure got off to a terrible start on our trip that could have been completely averted by just e-mailing the code to us. Other than that the condo was nice and the location was great. The beach was beautiful and the property was well maintained.