First this Host Does not communicate ,Not even a Help Tel Number in the House.
They changed Check_in Process I think so Guests cannot get in early, you cannot get their app to work until the Hour & day of check_in ,we had to sit on the door step for over 15 mins until dead on 4pm.
most of their emails are from Virtual people IE a computer,The House has Hazards like loose air con metal covers in the floors ,a Hand rail to the lower TV room loose and with a long rusty screw sticking out at the bottom, they showed no interest, we have in been treated this way in 40years of travel abroad.
On a personal note if you want a good vacation with a good Host then Stay away from High Rocky Homes, we contacted VRBO for help they gave us 2 numbers to call High rocky Homes 1 just rang (No Answer Machine and the other just rang off ,STAY AWAY from this Host they treated us with total dissrespect
Roland