Verified review
2/10 Terrible
Michelle B.
6 Dec 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Do NOT book bottom unit, MOLD
While this property is in an amazing location, and the upstairs unit is ok, the bottom unit is full of mold. Both units are not what I would call "professionally cleaned" as there is dust and dirt in pretty much every corner, soap scum on showers, mirrors, sink faucets, etc. We found random items under the couch, bed, etc. indicating that nobody actually cleans under there.The real problem is the overwhelming smell of mold in the lower unit. Friends were supposed to stay with us in the lower unit and had to vacate after one night (which they would have preferred to not even stay that long but were not able to book other accommodations until the next day.) There are also mosquitos all over the unit because there is a giant gap between the front door and the ground. Most of the other units in the building have a door guard to close this gap, but the bottom unit does not so mosquitos just enter at will. We contacted the host immediately about the mosquitos and dirtiness of the unit and were told "there is mozzie spray under the sink" - they denied the mold issue even when I sent them photos of the sink and window in the bathroom covered in mold. The smell was AWFUL. They said to just turn on the AC. Our friends did, it did not help. Then they said they would "assess the lower unit and get back to us". They never responded to a single message of mine again. They aren't responded to VRBO support either so clearly they do not care about the issues of the unit. DO NOT BOOK.
Stayed 7 nights in Nov 2024