Unfortunately, this stay was extremely frustrating from the moment I arrived. At check in... I was NOT provided with the access code to enter the property, which caused unnecessary delays. When I contacted the operations manager... "Valerie" the response I received was simply to “CHECK IN THE BOOK” rather than actually assisting with resolving the issue. For a property managed by a professional rental company, this level of support was very disappointing. Shortly after arrival, the Wi-Fi was also not working, leaving MYSELF without internet for over two and a half hours. I attempted AGAIN to reach out to Valerie for help but ultimately had to troubleshoot the modem MYSELF to restore service. There were also multiple maintenance issues during the stay, including problems with the outdoor TV which was SMASHED... the master bedroom ceiling fan/light remote was broken. Also, the mosquito activity around the pool, outdoor area was EXTREMELY heavy, making it difficult to enjoy the outdoor space that is prominently advertised with the property.What was most disappointing, however, was the lack of communication and accountability from management. After documenting these issues and reaching out to Valerie to discuss the experience and ask if any accommodation might be considered, the concerns were largely ignored. The only text I got was "When will you be vacating the unit" which did not address the actual issues raised. I hope the property owner reviews these concerns moving forward