We enjoyed our ladies' getaway at Oceanview A in Tybee Island. The condo was beautiful, clean, spacious, and a lovely place to relax.However, we experienced several challenges. The listed address led us to an old, vacant building, causing confusion upon arrival. We were also unaware of the elevator to our third-floor condo, making it difficult to carry our luggage upstairs.Most concerning, I became trapped in the elevator for approximately eight frightening minutes. The emergency phone was not working, and no one responded to the alarm. Thankfully, a family member heard me calling for help. This safety issue needs serious attention.The double-bed mattresses could be more comfortable, and clearer TV instructions and USB charging options would be helpful.Initially, customer service was disappointing, with promised assistance and callbacks that never happened. However, after speaking directly with the manager, our concerns were acknowledged and appreciated. Management provided a goodwill refund, and we were satisfied with the resolution.Special thanks to Donna and David on the second floor for their kindness and assistance!Despite these challenges, we genuinely enjoyed our stay and made wonderful memories. We hope management continues improving guest communication and safety.