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Aparthotel

Westlake Pearl Aparthotel & Spa - By Pegasy Group

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Photo gallery for Westlake Pearl Aparthotel & Spa - By Pegasy Group

Restaurant
Terrace/patio
Front of property
Room
View from room

Reviews

8.4 out of 10
Very good

Highlights

  • Rooftop terrace
    A rare find - enjoy stunning views from the rooftop terrace.
  • Discover nearby landmarks
    Close to West Lake

Popular amenities

  • Rooftop terrace
  • Bar and lounge
  • Wheelchair-accessible spa
  • Restaurant
  • Room service
  • Barbecue
The current price is AU$75
includes taxes & fees
22 Oct - 23 Oct

Explore the area

View map
17 Ngo 52 To Ngoc Van, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Ho Tay Water Park
    ‪13 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪20 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Choose your unit

View all photos for Deluxe Studio, 1 King Bed, Balcony

Private kitchen

Deluxe Studio, 1 King Bed, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed, Balcony, Garden Area

Room

Deluxe Double Room, 1 King Bed, Balcony, Garden Area

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Double Room, 1 King Bed, Balcony

Living area

Classic Double Room, 1 King Bed, Balcony

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 King Bed, Balcony, Lake View

Terrace/patio

Superior Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed, Balcony, Garden View

Private kitchen

Double Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed, Balcony, Lake View

Private kitchen

Executive Double Room, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Romantic Double Room, 1 King Bed, Kitchen

Living area

Romantic Double Room, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Double Room, 1 King Bed, Kitchen, Corner

Room

Business Double Room, 1 King Bed, Kitchen, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, Balcony, Courtyard View

Living area

Family Apartment, Balcony, Courtyard View

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Apartment, Balcony, City View

Private kitchen

Luxury Apartment, Balcony, City View

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 King Bed, Balcony, Lake View

Room

Deluxe Apartment, 1 King Bed, Balcony, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Westlake Pearl Aparthotel & Spa - By Pegasy Group

A restaurant, a fitness centre and a bar/lounge are available at this aparthotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment features a kitchen with a fridge and a microwave, plus a washing machine and a flat-screen TV with Netflix. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a minibar. Change of towels is available on request.
Westlake Pearl Aparthotel & Spa - By Pegasy Group offers 40 air-conditioned accommodations with minibars and complimentary bottles of water. This accommodation offers separate sitting areas. 40-inch flat-screen televisions come with Netflix. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, printers and telephones. Additionally, rooms include coffee/tea makers and rice cookers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately VND 80000 for adults and from VND 80000 for children
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Hosted evening meal: VND 300000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 100986742
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Westlake Pearl Aparthotel & Spa - By Pegasy Group pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

As of 9 June 2026, prices found for a 1-night stay for 2 adults at Westlake Pearl Aparthotel & Spa - By Pegasy Group on 22 Oct 2026 start from AU$75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Check-in start time: 3:00 PM; check-in end time: midnight. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Checkout is at 11:00 AM. Late check-out is available for a 50% fee (subject to availability).

Where is Westlake Pearl Aparthotel & Spa - By Pegasy Group located?

Located in Tay Ho, this luxury aparthotel is within a 15-minute walk of West Lake and Ho Tay Water Park. Trinh Cong Son Walking Street and Lotte Mall Tay Ho are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 34 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 4 out of 53 reviews
Rating 4 - Poor. 5 out of 53 reviews
Rating 2 - Terrible. 4 out of 53 reviews

8.2/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10

Check-in

8.8/10

Communication

10/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place!
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

zhenhua

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay, safe convenient, friendly staff, good breakfast, good view by the lake.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Caleb

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place is alright. Staff are lovely, the rooms are quite well equipped, But the photos are a bit exaggerated. As long as you can take that into consideration you won’t be disappointed. The only unobscured Lakeview is from the rooftop. Breakfast was good. Staff were very helpful, attentive and friendly. Overall, I would stay here again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities
I really love this hotel. The staff was great. They have beautiful view, spa, restaurant. Everything is so great
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful place to stay in Hanoi away from the caos of the old town but still an easy grab ride away. I loved all the food options nearby this property. The staff are amazing and super helpful. Honestly they are all great. I would stay here away without a doubt.
Stayed 10 nights in Aug 2025
Verified

10/10 Excellent

dung

Liked: Cleanliness, room comfort, communication

wonderful hotel

I had a wonderful stay at the hotel. Location was central, room was clean and modern
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I must say "wow". I liked the place very much. I will stay here for the next time visiting Hanoi due to its convenient location and great facilities
Stayed 1 night in May 2025
Verified

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service
Stayed 1 night in May 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a great stay at this apartment. Will book and come back next week. Kudos to the team
Stayed 1 night in Apr 2025
Verified

8/10 Good

Thomas

Liked: Communication
Disliked: Room comfort
Coffee was weak and there is some noice from outside( dog barked)
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort, communication

Nice little stay away

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

James

Disliked: Cleanliness, room comfort
Insects. There were so many, spiders have set themselves up around the rooms. We told the front desk, nothing happened.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mei Yu

Liked: Cleanliness, room comfort, communication

will come again :)

very good location, great neighbourhood, great service
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

5 stars service

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Phuc

Disliked: Cleanliness, room comfort, communication
Just bad service not a 4 stars hotel as such. No security no service bad location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tr?ng D?ng

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel - apartment on the first night in Hanoi. I loved my time here. We shared so much fun and laugh because they helped me organise all the things, my tours for the anniversary. I highly recommend. Their service was far beyond my expectation
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

SAI KIT

Liked: Cleanliness, property conditions & facilities, communication
Good scenery. Clear and tidy, Good service attitude
Stayed 5 nights in Sep 2024
Verified

4/10 Poor

Yousef

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great and very helpful and friendly. The problem with room amenities. The towels were terrible and extremely old. The mattress is also old. It felt like I was sleeping on springs. No toilet tissues. Extremely noisy if you stay near the restaurant because of the loud music and the steel stairs. The room is very small and didn’t look the one in the picture.
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.
Stayed 4 nights in Apr 2024
Verified

8/10 Good

Sayashmini

Liked: Communication
Summarizing Westlake Pearl Aparthotel & Spa - By Pegasy Group in three words, it’s EXCELLENT staff! I booked this hotel off the recommendation from Expedia thinking of course that this was a five star hotel, and upon arrival that was not the case. I was a little disappointed with the accommodation because I had saved the five star experience for the end of my month long work trip, regardless the staff went out of their world showed that my stay was very well accommodated. Very special THANK YOU to Hayley, Tom and the entire team for the amazing stay. If you want an authentic experience is an absolutely beautiful part of Hanoi choose this hotel and the Westlake location. Look forward to staying here again!
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!
Stayed 1 night in May 2024
Verified

6/10 Okay

HAEJUNG

Liked: Communication
I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Serina

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved this property for the beautiful rooftop and breakfast included with my booking . Also I can’t say enough about Travis , he made my stay memorable. Helped with navigating with the locals and any problems or questions I had. He seemed sincere and he helped me with my planning for my next day. I feel like he went over and above what I expected. I would highly recommend .Can’t thank Travis enough he made sure , I got where I needed to get to safely. Wonderful experience.
Stayed 1 night in Aug 2025

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