Verified
8/10 Good
Verified traveller
26 Mar 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveller
Stayed 14 nights in Mar 2020
Swissotel Resort Phuket Patong Beach
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Photo gallery for Swissotel Resort Phuket Patong Beach
Reviews
8.08.0 out of 10
Very good
Popular amenities
- White-sand beach
- 2 outdoor pools
- Self-parking included
- Laundry room
- Air-conditioning
- Rooftop terrace
Explore the area
48 Ruam Jai Road, Patong, Phuket, 83150
- Patong BeachPlace, Patong Beach2 min walk
- Bangla RoadPlace, Bangla Road12 min walk
- Jungceylon Shopping CenterPlace, Jungceylon Shopping Center16 min walk
- Phuket (HKT-Phuket Intl.)Airport, Phuket (HKT-Phuket Intl.)51 min drive
Rooms & beds
avg per night
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About the area
Patong
Located in Patong, Swissotel Resort Phuket Patong Beach is in the entertainment district and near the beach. Bangla Road and Jungceylon Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Patong Beach and Karon Beach. Travelling with kids? Consider Patong Go-Kart Speedway and Dino Park Mini Golf.
What's nearby
- Patong Beach - 2 min walk - 0.2 km
- Banana Walk - 9 min walk - 0.8 km
- Bangla Road - 12 min walk - 1.1 km
- Central Patong - 12 min walk - 1.1 km
- Jungceylon Shopping Center - 16 min walk - 1.4 km
Getting around
- Phuket (HKT-Phuket Intl.) - 57 min drive
Restaurants
- Hard Rock Cafe Phuket - 3 min walk
- Coco Copper - 3 min walk
- Hooters - 2 min walk
- Terrazzo - 2 min walk
- Salsa Rossa - 5 min walk
About this property
Swissotel Resort Phuket Patong Beach
This hotel features 2 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a nightclub, 3 bars/lounges and a 24-hour fitness centre are on-site.
Swissotel Resort Phuket Patong Beach offers 384 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The Spa has 2 treatment rooms, including rooms for couples. Services include Thai massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
House Rules
Check in after 2 PM
Minimum age to rent: 15
Check out before noon
Pets
No pets allowed, no service animals permitted
Smoking
Smoking allowed: in designated areas
Important information
Optional extras
- Fee for buffet breakfast: from approximately THB 300 for adults and from THB 177 for children
- Airport shuttle fee: THB 1300 per vehicle (one-way)
- Rollaway bed fee: THB 1425.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Frequently asked questions
Does Swissotel Resort Phuket Patong Beach have a pool?
Yes, this property has 2 outdoor pools.
Is Swissotel Resort Phuket Patong Beach pet-friendly?
No, pets are not allowed at this property.
How much is parking at Swissotel Resort Phuket Patong Beach?
Self-parking is free at this property.
What time is check-in at Swissotel Resort Phuket Patong Beach?
Check-in start time: 2 PM; check-in end time: 11:30 AM. Late check-in is available during limited hours.
What time is check-out at Swissotel Resort Phuket Patong Beach?
Checkout is at noon.
Does Swissotel Resort Phuket Patong Beach provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of THB 1300 per vehicle applies.
Where is Swissotel Resort Phuket Patong Beach located?
This family-friendly Patong hotel is located in the entertainment district, within a 15-minute walk of Patong Beach and Bangla Road. Karon Beach is 2.9 mi (4.6 km) away.
Swissotel Resort Phuket Patong Beach Reviews
Reviews
8.0
Very good
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new windowRating 10 - Excellent. 346 out of 998 reviews
10 - Excellent
346
Rating 8 - Good. 413 out of 998 reviews
8 - Good
413
Rating 6 - Okay. 134 out of 998 reviews
6 - Okay
134
Rating 4 - Poor. 68 out of 998 reviews
4 - Poor
68
Rating 2 - Terrible. 37 out of 998 reviews
2 - Terrible
37
8.2/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
Reviews
Verified
10/10 Excellent
Jun
2 Mar 2020
Liked: Cleanliness, staff & service, amenities
とても満足できました。
Jun
Stayed 4 nights in Feb 2020
Verified
10/10 Excellent
Verified traveller
19 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よく利用してます。サービスがしっかりしています。今年もまた使わせてもらう予定。
Verified traveller
Stayed 1 night in Aug 2019
Verified
10/10 Excellent
Verified traveller
18 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度か利用しましたが、快適ですね。チェックインとチェックアウトの時に並んでいる人の順番がわかりやすくしていただけるとさらに良いです。
Verified traveller
Stayed 1 night in Aug 2019
Verified
8/10 Good
Verified traveller
29 Jan 2020
Liked: Cleanliness
Mi è piaciuta la posizione le pulizie della camera non mi sono piaciuti gli ospiti cinesi e indiani molto sporchi e maleducati che sono il 90% dell' occupazione annuale non mi è piaciuto il personale del breakfast
Verified traveller
Stayed 13 nights in Jan 2020
Verified
6/10 Okay
Jean-Pierre
27 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo au personnel.
En rapport à l'année précédente (janvier 2019) durant laquelle nous avons séjourné à l'hôtel NAVATARA, le critère tranquillité correspondait parfaitement mais cette année ce critère était pouvait être retiré de vos arguments .
La clientèle en famille avec enfants était bruyante et ne connaissait pas trop le respect des autres, pour moi la liberté individuelle s'arrête où commence celle des autres. Par contre je tiens vraiment à signaler la gentillesse de tout le personnel de cet hôtel et leur serviabilité.
Jean-Pierre
Stayed 3 nights in Jan 2020
Verified
6/10 Okay
Verified traveller
22 Jan 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was a lot older than expected and the pool looked very different to the photos. Overall, the rooms and facilities could use an upgrade
Verified traveller
Stayed 3 nights in Jan 2020
Verified
8/10 Good
W
16 Jan 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient and very close to Patong beach. Overall experience was good. The facilities are a bit old though.
W
Stayed 4 nights in Jan 2020
Verified
8/10 Good
yoichi
14 Jan 2020
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
おススメホテル
場所はよかった。仕事先、食事など便利。空き時間に海岸散策。ホテルのプールでくつろげた。部屋の空調は寒すぎ。
yoichi
Stayed 2 nights in Jan 2020
Verified
6/10 Okay
Anne Lene
11 Jan 2020
Liked: Cleanliness
Trafikkert og bråkete område.
Bra frokost.
Anne Lene
Stayed 7 nights in Dec 2019
Verified
6/10 Okay
Verified traveller
10 Jan 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Generally OK but there were ants in the room.
Food and drinks prices were quite high.
Verified traveller
Stayed 7 nights in Dec 2019
Verified
4/10 Poor
Verified traveller
6 Jan 2020
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff and good location are the only high points, otherwise far too highly priced considering age and condition of property..
Worn out room and furniture
Hard mattress
Pool areas far too small and cramped
General decor throughout is worn out
A shame considering such a great central location
Verified traveller
Stayed 6 nights in Dec 2019
Verified
10/10 Excellent
Chris
4 Jan 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay situated at prime spot
Chris
Stayed 10 nights in Dec 2019
Verified
8/10 Good
Verified traveller
1 Jan 2020
Liked: Cleanliness, amenities
The property looks beat down a beat from wear and tears.
I notice paint is falling off and getting faded.
The pool is amazing and dumbed is ripping and falling off.
Needs a tiny bit of maintenance. I saw a rat size of a New York rat swimming on the 3rd floor pool by bar. I was shock just lost it from there and scared
Verified traveller
Stayed 7 nights in Dec 2019
Verified
8/10 Good
Verified traveller
16 Dec 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間很大，不過比較舊，尚可接受。但checkin時已過下午2:00，但還要等40分鐘才有房，這點有待改善。頂樓泳池超舒服。
Verified traveller
Stayed 3 nights in Dec 2019
Verified
10/10 Excellent
Pradeep
9 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel at the location.
Excellent Hotel and nice location.
Pradeep
Stayed 4 nights in Sep 2019
Verified
8/10 Good
Verified traveller
2 Dec 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short 3 day/2 night trip and was not at hotel for very much time.
Verified traveller
Stayed 2 nights in Nov 2019
Verified
8/10 Good
Verified traveller
26 Nov 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach, restaurants and shopping. Great location except for the view from the room
Verified traveller
Stayed 4 nights in Nov 2019
Verified
8/10 Good
Verified traveller
23 Nov 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und zuvorkommend, sprach Englisch und gab sich Mühe, Extrawünsche zu erfüllen.
Leider gibt es keinen deutschen Sender (DW TV) mehr und die WLAN Qualität ist auch nicht optimal.
Ein Kinderbett sollte 1200 THB (ca. 39 €) pro Nacht kosten. Für ein kostenfreies Babybett ist meine Tochter leider zu groß.
Das Frühstücksbuffet ist international. Leider ist die Auswahl des Obstes sehr spärlich und beinhaltet nicht einmal alle Saison-Früchte. Z. B. Fehlten die leckeren Mangos und die Melonen waren sehr zeitig vergriffen.
Verified traveller
Stayed 16 nights in Nov 2019
Verified
8/10 Good
Harm
21 Nov 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the beach was excellent. It says city view but the view was the back of another hotel. Also lots of noise from the hallway at all times of the night. Room itself was very good. Loved the shower.
Harm
Stayed 4 nights in Nov 2019
Verified
8/10 Good
Verified traveller
8 Nov 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Verified traveller
Stayed 1 night in Nov 2019
Verified
2/10 Terrible
Verified traveller
5 Nov 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggressive manager
When I complained about being cheated with partial seaview room, office manager Sakda nearly assaulted me by waving his hand next to my face. Hotel would be so-so if it wasn't for him. I think he is mentally unstable but somehow the General Manager doesn't know it or doesn't want to know. I felt threatened there. Let this be a warning for other travelers.
Verified traveller
Stayed 1 night in Nov 2019
Verified
6/10 Okay
Verified traveller
20 Oct 2019
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good location. Hotel is a bit dated, could use a refresh.
Verified traveller
Stayed 5 nights in Oct 2019
Verified
4/10 Poor
Verified traveller
14 Oct 2019
Disliked: Property conditions & facilities
The property is well positioned and close to the beach and shopping strip.
The things we didn’t like were:
1. The room advertised in the picture was not what we got. We had a unrenovated room which was in poor state.
2. The fridge did not work and had to be replaced immediately.
3. Curtains in the room were taped to the wall.
4. The room smelt.
5. I provided clear instruction that we had 3 guests (2 adults and 1 child aged 14). When we arrived we were forced to pay an extra THD1000 per night because their policy indicated a child was to be under 11 years of age. The fine print was so fine and blurry that not even the hotel staff could firstly find the policy and then read it clearly.
6. The room had 2 twin double beds which could house 4 adults however the hotel insisted they were single beds and could only accomodate 1 adult each.
7. AC system struggled to keep the room to the required level.
8. On many occasions the room was not cleaned by 4pm so we had to ask for it to be done.
The hotel have blamed last minute.com for the booking issue and took no responsibility.
I contacted last minute.com and they admitted that you cannot modify number of guests who differ when flying and staying at the hotel and the drop down child age does not reflect the hotel policy.
Overall , besides the staff trying to address the issues and ultimately putting us in a renovated room, I would be staying there again.
Verified traveller
Stayed 10 nights in Oct 2019
Verified
10/10 Excellent
Verified traveller
10 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully satisfied! Good customer service.
Good location and safe area. Old hotel but clean. All staffs I met were polite and gave good service. Will stay here again if I visit Phuket in the future.
Verified traveller
Stayed 4 nights in Oct 2019
