Apartment

City Centre Albert Dock & Arena Apts

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Photo gallery for City Centre Albert Dock & Arena Apts

A hotel room with a bed, a tray with croissants and orange juice, and a view of the city through large windows.
A modern room with a large window, a round table with a vase of flowers, two glasses, and a bottle.
A modern living room with a grey sofa, a small table with a vase, and a dining area with chairs and a table. Large windows offer a view of the cityscape.
A modern room with a large window, a round table with a vase of flowers and two glasses of red wine, and a black chair.
A modern living room with a sofa, a dining table with chairs, and a large window with a city view.

Reviews

7.0 out of 10
Good

Highlights

  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to Liverpool ONE

Popular amenities

  • Free Wi-Fi in public areas
  • Kitchen
  • Electric vehicle charging point
  • Buffet breakfast for a fee
  • Refrigerator
  • Washing machine

Explore the area

View map
14 Monarchs Quay, Liverpool, England, L3 4FT
  • Place, ACC Liverpool
    ‪1 min walk‬
  • Place, M&S Bank Arena
    ‪3 min walk‬
  • Place, Royal Albert Dock
    ‪3 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪29 min drive‬

Choose your unit

View all photos for Deluxe Apartment

A modern living room with a large sofa, a dining table with chairs, and a small round table with a vase.

Deluxe Apartment

  • City view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Executive Apartment

A modern living room with a grey sofa, a small table with a vase, and a dining area with chairs and a table. Large windows offer a view of the cityscape.

Executive Apartment

  • City view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Elite Apartment

A modern living room with a sofa, a dining table with chairs, and a large sliding glass door leading to an outdoor balcony.

Elite Apartment

  • City view
  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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Frequently asked questions

Is City Centre Albert Dock & Arena Apts pet-friendly?

No, pets are not allowed at this property.

What time is check-in at City Centre Albert Dock & Arena Apts?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at City Centre Albert Dock & Arena Apts?

Checkout is at 11:00 AM.

Where is City Centre Albert Dock & Arena Apts located?

Located in The Docks, this apartment building is within a 5-minute walk of ACC Liverpool and M&S Bank Arena. Royal Albert Dock and Liverpool ONE are also within 15 minutes. Liverpool James Street Station is 15 minutes by foot and Liverpool Central Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

City Centre Albert Dock & Arena Apts Reviews

Reviews

7.0

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 10 out of 40 reviews
Rating 8 - Good. 13 out of 40 reviews
Rating 6 - Okay. 9 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 6 out of 40 reviews

7.4/10

Cleanliness

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Check-in

7.0/10

Communication

6.4/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean and very spacious great location
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Nice apartment clean, good location
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, listing accuracy
A few quirks, like having to open the freezer door to open the dishwasher, the bathroom light also turning on (and off) the ensuite light, and a shower that's scaldingly hot then ice cold, but then fine if you turn it off then on again. Toaster tripped the kitchen electrics, which also stopped water from running.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, check-in, listing accuracy
Disliked: Communication
Left my sunglasses in the property. Reported it quickly. Didn't get them back and it took a while to get this confirmed. They were expensive so it's taken the shine off the stay
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was good and goog service
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location on the dock with only 6 or 7 minute walk to Liverpool One. Simple check In and check out process and the apartment is lovely. Really comfortable beds and a fan in hand in this warm weather was very welcome. Cleanliness only got 4 out of 5 as the beds and sofas had crumbs and but under them so they hadn’t been hoovered under.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Amenities, communication
Good location close to the Arena and Docks, clear instructions and communications to paybthe deposit and access the apartment. Wasnt the cleanest, more attention to detail rather than excessively dirty.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No code was provided for access. The photos show the Pullman not the address location. Requesting a refund.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Superb location for ACC/ Arena

Great location for a conference at the ACC. Apartment was spacious, clean and well presented. Tea/coffee & milk provided. Uncomfortable pillows and no dishcloth/ sponge, dishwasher tablets or teatowel which made cleaning up after cooking difficult. Having to phone up to pay a security deposit was rather inconvenient and somewhat unusual- surely a secure link would be more appropriate- business travellers don't have time to visit the office to pay in cash so instead I had to pay over the telephone.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Clean and comfortable

Could do with clearer instructions on exactly where the door is and where the lockers are, The apartment was clean and tidy, needed a bowl or a plug in the kitchen sink so you could wash up, also a brush and brush pan so you could sweep the every day crumbs etc up. The shower was very hot, impossible to make it a comfortable temperature. I would definitely recommend them
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Communication
Not getting the entry code until after I arrived and called them added a lot of unneeded stress. But apartment very good and could not have been closer to arena (less than 1 min). Mattress was surprisingly basic and pillows thing and cheap.
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, communication
Terrible dishwasher didn’t work internet didn’t work took about ten attempts to get through as nobody answers the phone
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Absolute nightmare! Arrived in Liverpool off the train at 1930 walked down to Albert dock and the apartments weren’t there they where much further down more in Baltic triangle than Liverpool 1. The name was completely different only for it saying 14 we new we where in the right place! However door locked and no bell. Went onto my check in page on hotels.com where it said once deposit paid a code would be sent for the key safe. So phoned the number provided which just rang and rang eventually going to voice mail. Messaged them never replied and still haven’t 2 days later! So went on live chat with hotels.com after 3hrs of been on live chat and and phone as they could not get hold of the property either, they decided to relocate us. It’s now almost midnight it’s Friday night the city is packed, we are cold, tired and hungry. Got to the new hotel 20 mins walk away on a busy street. To be told no booking had been made for us. Phoned hotels.com back in America by the way! Who told us the apartments had just emailed them and we were to go to an address to pay deposit then they would give us the code. The address was opposite side of city centre and much further away from the apartments. Bearing in mind we had luggage too! So we gave up and got an Uber home arrived back home at 03:30! Disgusting behaviour leaving woman vulnerable in city at midnight miles away from home! Will be claiming my money back!
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Communication

Decent few days stay.

Came for my birthday. Spacious apartment, mostly clean except a lot of the cutlery & plates but I cleaned them myself. Unfortunately the refrigerator wasn’t working and I did let them know but nothing was done. Check in and check out was confusing and not reception to ask questions to so had to phone them up multiple times. I don’t believe I’ve had my security deposit back either and it’s been over a week now. Average place.
Stayed 4 nights in Mar 2025
Verified review

6/10 Okay

Liked: Room comfort, communication
Disliked: Cleanliness

Cheap and convenient but needs a good scrub

Very convenient for AAC and only a 10 minute stroll to City Centre. Also very good value. Building although new is quite shabby. Doors don’t fit in frames. Noisy banging doors without closure devices banging half the night. Lack of a shaving mirror. Superficially clean. Long dark hairs all over floor. Bathroom only partially cleaned. Very much jn need of a deep clean and some dusting.
Stayed 4 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The access to the apartment on check in was very confusing and we had to provide a security deposit outside of Expedia, at a location off-site. Felt very suspicious. Stovetop electrical did not work with main power switch. All the switches need to be labeled- the fridge was accidentally turned off by someone in my party trying to find light switches.
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, room comfort, communication

Dreadful experience

Apartment was dirty on arrivall. WiFi worked intermittently. Two wardrobes but not a single coat hanger in either of them. Bimbarded with messages trying to squeeze more money out of me but radio silence when complaining about the above. Do not give these people your money, you will regret it.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Check-in, communication
The building is not the one that they insinuate it is, that is the hotel it is next to which I found misleading. There are stains all over the walls, bed is really uncomfortable and found someone else’s hair on my pillowcase with random stains. The toilet does not flush properly. I will say it is in great location tho
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Check-in, communication
The building is not the one that they insinuate it is, that is the hotel it is next to which I found misleading. There are stains all over the walls, bed is really uncomfortable and found someone else’s hair on my pillowcase with random stains. The toilet does not flush properly. Check in process required a deposit which I think is reasonable but 100 pounds minimum is insane and only with a days notice. I will say it is in great location.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Komplisert med depo
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Communication

vanskelig å finne

vanskelig å finne leilighet, ingen merking, brukte 90 min fra vi var på albert dock til vi var i leilighet, dysj virket ikke, det positive var a leilighet var ren , sentralt
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Communication
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Communication
Disliked: Room comfort
Stayed 4 nights in Jul 2025