Norfolk Towers Serviced Apartments

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Photo gallery for Norfolk Towers Serviced Apartments

A multi-story residential building with balconies, a swimming pool, and well-maintained gardens with palm trees.
A swimming pool with lounge chairs, palm trees, and a multi-story building in the background.
A residential complex with multiple buildings, palm trees, and a swimming pool.
A living room with a sofa, armchair, coffee table, and a dining area with chairs and a table.
A modern hotel room with a large bed, a sofa set, and a coffee table.

Reviews

8.2 out of 10
Very good

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.
  • At the centre of it all
    Stay in a top rated central location, steps from the best attractions, dining, and entertainment.
  • Discover nearby landmarks
    Close to University of Nairobi

Popular amenities

  • Outdoor pool
  • Free cots/infant beds
  • Housekeeping
  • 24-hour airport shuttle available
  • Free Wi-Fi in public areas
  • Refrigerator

Explore the area

View map
Kijabe Street, Nairobi, Nairobi, 100
  • Place, University of Nairobi
    ‪1 min walk‬
  • Place, Kenya National Theatre
    ‪2 min walk‬
  • Place, City Market
    ‪12 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪20 min drive‬

Choose your unit

View all photos for Business Studio, 1 Queen Bed, Balcony, Garden View

A modern hotel room with a large bed, a sofa set, and a coffee table.

Business Studio, 1 Queen Bed, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for City Apartment, 1 Bedroom, Balcony, Garden View

A modern living room with a sofa set, a coffee table, and a TV on a wooden stand.

City Apartment, 1 Bedroom, Balcony, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Apartment, 2 Bedrooms, Balcony

A neatly made bed with white linens, a dark headboard, and a bedside table with a vase of flowers.

City Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms, Balcony

A hotel room with two beds, a nightstand with a vase of flowers, and a beige carpet.

Apartment, 3 Bedrooms, Balcony

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 3 Single Beds

Similar properties

Pool
5 mins to popular shopping malls and diners
Muthangari
  • Pool
  • Kitchen
  • Washing machine
  • Dryer
9.6 out of 10, Exceptional, 4 reviews
The price is AU$127
includes taxes & fees
13 Nov - 14 Nov
5 mins to popular shopping malls and diners

Frequently asked questions

Does Norfolk Towers Serviced Apartments have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM to 7 PM.

Is Norfolk Towers Serviced Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Norfolk Towers Serviced Apartments?

This property doesn't offer parking.

What time is check-in at Norfolk Towers Serviced Apartments?

Check-in start time: 10:00 AM; check-in end time: anytime.

What time is check-out at Norfolk Towers Serviced Apartments?

Checkout is at 10 AM.

Does Norfolk Towers Serviced Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 35 per vehicle applies.

Where is Norfolk Towers Serviced Apartments located?

Located in Nairobi Central, this apartment building is steps away from University of Nairobi and Kenya National Theatre. Chandaria Centre for Performing Arts and Nairobi National Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Norfolk Towers Serviced Apartments Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 30 out of 68 reviews
Rating 6 - Okay. 8 out of 68 reviews
Rating 4 - Poor. 3 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

10/10

Check-in

9.2/10

Communication

6.0/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
Front desk staff was excellent. The apartments are beautiful!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
everything was very good, the hot water wasent working but they fixed it quickly and the water was very hot
Stayed 13 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great for families

Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Internet

Very good apartments clean and quiet helpful staff. Just needs a better internet connect had times with no access to the internet. Very happy on the whole.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Thank you

Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Pool area
Stayed 12 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

ok...

We rented an apartment in the lot. Though in two nights we found 3 dead cockroaches it was a pleasant stay. The apartments are very. near one of Africa's best restaurant and the pool is very nice. This is a smaller section for the young ones, which makes it really pleasant. It's pleasant if your not going to stay long... A little pricey for what it. was to. be honest
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Communication

Cheap, basic accommodation

Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city. It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer. Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy. Reception were helpful with organising our airport pick up etc.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Communication
Disliked: Room comfort

Stusslig men veldig rimelig

Dårlig vedlikeholdt. Veranda uten stoler mot hovedveien.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

One of the best vacations apartments in Kenya

My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Stayed 5 nights in Dec 2021
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Could do better

Working holiday but could not get work done because their systems were always down. No response to requests for help.
Stayed 1 night in Mar 2020
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ok Apartments horrible service

The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff very friendly and helpful
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fit the bill

Staff at gate were supee friendly and helpful, room was perfect for our needs.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norfolk Towers excellent accommodation

NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Stayed 5 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Bien. Pas d’air climatisé. Pas d’ascenseur pour monter au 5ieme étage.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Good security. Friendly staff. Convenient to amenities.
Stayed 11 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The green yard within the complex provides a nice view in a pleasent
Stayed 10 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Stayed 5 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
Stayed 8 nights in Dec 2018