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Aparthotel

Riviera Mackay

Photo gallery for Riviera Mackay

Living room
Beach
Front of property
Outdoor dining
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
The current price is AU$222
includes taxes & fees
10 May - 11 May

Explore the area

View map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪3 min walk‬
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Choose your unit

View all photos for One Bedroom Riverview Apartment with balcony

Living room

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Apartment with balcony

Room

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Riverview Apartment with balcony

Living area

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Apartment with balcony

Room

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Premium Apartment

Room

One Bedroom Premium Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for One Bedroom Riviera Apartment

Room

One Bedroom Riviera Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Premium Apartment

Room

Two Bedroom Premium Apartment

  • Sleeps 4
  • Free Wi-Fi

View all photos for Two Bedroom Riveria Apartment

Room

Two Bedroom Riveria Apartment

  • Sleeps 4
  • Free Wi-Fi

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About the area

Mackay

Located in City Centre, a neighbourhood in Mackay, Riviera Mackay is in a shopping district and near a boardwalk. Caneland Central and Mount Pleasant Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Floodway Conservation Area and Water Bird Habitat Conservation Area. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Bluewater Lagoon - 3 min walk - 0.3 km
  • Caneland Central - 3 min walk - 0.3 km
  • Jubilee Park - 7 min walk - 0.6 km
  • Artspace Mackay - 7 min walk - 0.6 km
  • Mackay Enertainment and Convention Centre - 8 min walk - 0.7 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬6 min walk
  • ‪Mojos - ‬8 min walk
  • ‪KFC - ‬6 min walk
  • ‪The Coffee Club Canelands Café - ‬6 min walk
  • ‪Red Rooster - ‬7 min walk

About this property

Riviera Mackay

Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 per cent for credit card payments
The front desk is open from Monday to Friday (9:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 4:00 PM)
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self-parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Riviera Mackay pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Riviera Mackay?

As of 4 May 2026, prices found for a 1-night stay for 2 adults at Riviera Mackay on 10 May 2026 start from AU$222, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Riviera Mackay?

Self-parking is available for AUD 7 per day. Extended parking is available for AUD 7 per day.

What time is check-in at Riviera Mackay?

Check-in start time: 2:00 PM; check-in end time: anytime. Early check-in is available for a fee of AUD 50.00 (subject to availability).

What time is check-out at Riviera Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Where is Riviera Mackay located?

Located in City Centre, this aparthotel is within a 5-minute walk of Bluewater Lagoon and Caneland Central. Artspace Mackay and Jubilee Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 316 out of 454 reviews
Rating 8 - Good. 98 out of 454 reviews
Rating 6 - Okay. 23 out of 454 reviews
Rating 4 - Poor. 16 out of 454 reviews
Rating 2 - Terrible. 1 out of 454 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Check-in

8.8/10

Communication

9.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Guy

Liked: Cleanliness, room comfort, communication
As always i enjoy my stay here.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, amenities, communication
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Stayed 1 night in Dec 2025
Verified

8/10 Good

Darren

Liked: Cleanliness, amenities, communication
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, room comfort, communication
Nice place to stay, very convenient to town.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Paris

Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, room comfort, communication

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, property conditions & facilities, communication
Good facilities and friendly staff made the stay very enjoyable
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Kim

Liked: Cleanliness, room comfort, communication
Nikki is great
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, room comfort, communication
Great location with friendly staff. Thoroughly enjoyed our stay
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and room
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Jenni

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and river view.
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Raj

Liked: Cleanliness, amenities
Great location, close to shops and restaurants. Great rooftop bbq area.
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception was lovely
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, room comfort, communication
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Stayed 1 night in May 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great central location, close to shops, dining, public transport. Great rooftop deck area!
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Craig

Disliked: Cleanliness, communication
Rooms and balcony needed a better clean
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Allan

Liked: Cleanliness, room comfort, communication

Riviera is the Best

The best place to stay in Mackay
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

james

Liked: Cleanliness, room comfort, communication

Enjoyable accomodation

Close to shops & restaurants, with easy parking and laundry in the unit for easy washing if you're on a long stay.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Sheryl

Liked: Cleanliness, amenities, property conditions & facilities, communication
Riviera is our preferred accommodation in Mackay.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

I

Liked: Cleanliness, room comfort, communication

Great location and wonderful room

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Stayed 6 nights in Jun 2025
Verified

4/10 Poor

Grant

Liked: Amenities, property conditions & facilities, communication
Disliked: Cleanliness
Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anand

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Darren

Liked: Room comfort
The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Stayed 1 night in Nov 2025