Aparthotel

Riviera Mackay

Choose dates to view prices

Photo gallery for Riviera Mackay

A balcony with a round table and yellow chairs, overlooking a body of water and a bridge.
A wooden boardwalk through a dense forest with large trees and lush greenery.
A swimming pool with a water slide, surrounded by palm trees and a multi-story hotel building.
A modern kitchen with white cabinetry, a stainless steel refrigerator, a microwave, an oven, and a tablet on the counter.
A modern hotel room with a bed, a bedside table with a lamp, and two framed artworks on the wall.

Reviews

9.2 out of 10
Wonderful

Highlights

  • Rooftop terrace

    A rare find - enjoy stunning views from the rooftop terrace.

  • Centrally-located

    You're never far from where you need to be with this convenient location.

  • Discover nearby landmarks

    Walk to Bluewater Lagoon

Popular amenities

  • Rooftop terrace
  • Barbecue
  • Kitchen
  • Cots available
  • Self-parking available
  • Air-conditioning
The current price is AU$231
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪3 min walk‬
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Mackay Enertainment and Convention Centre
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Choose your unit

View all photos for Room

A modern bedroom with a large bed, a nightstand, a lamp, and a patterned wall.

Room

  • Sleeps 2

View all photos for One Bedroom Riverview Apartment with balcony

A modern living room with a sofa, yellow chairs, a glass table, and a balcony with a view of the sea.

One Bedroom Riverview Apartment with balcony

  • River view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

A bedroom with a bed, two bedside lamps, a ceiling fan, and a patterned wall.

One Bedroom Apartment with balcony

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

A modern living room with a round coffee table, a sofa, and a yellow dining area.

Two Bedroom Riverview Apartment with balcony

  • River view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

View all photos for Two Bedroom Apartment with balcony

A modern hotel room with a bed, a bedside table with a lamp, and two framed artworks on the wall.

Two Bedroom Apartment with balcony

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Premium Apartment

Room

One Bedroom Premium Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Riviera Apartment

Room

One Bedroom Riviera Apartment

  • Sleeps 2
  • 1 Queen Bed

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About this property

Riviera Mackay

Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests will appreciate conveniences, such as a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. This accommodation offers separate sitting areas and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, designer toiletries and hairdryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided once per stay.

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in fee: AUD 50.00

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 per cent for credit card payments

The front desk is open from Monday to Friday (9:00 AM to 11:30 PM), Saturday to Saturday (9:00 AM to 11:30 PM) and Sunday to Sunday (9:00 AM to 11:30 PM)

Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: AUD 7 per day
  • Covered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 12608545
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Riviera Mackay pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Riviera Mackay?

As of 20 Sept 2026, prices found for a 1-night stay for 2 adults at Riviera Mackay on 2 Nov 2026 start from AU$231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Riviera Mackay?

Self-parking is available for AUD 7 per day. Extended parking is available for AUD 7 per day.

What time is check-in at Riviera Mackay?

Check-in start time: 2:00 PM; check-in end time: anytime. Early check-in is available for a fee of AUD 50.00 (subject to availability).

What time is check-out at Riviera Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Where is Riviera Mackay located?

Located in City Centre, this aparthotel is within a 5-minute walk of Bluewater Lagoon and Caneland Central. Artspace Mackay and Jubilee Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 318 out of 463 reviews
Rating 8 - Good. 102 out of 463 reviews
Rating 6 - Okay. 25 out of 463 reviews
Rating 4 - Poor. 17 out of 463 reviews
Rating 2 - Terrible. 1 out of 463 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Check-in

8.6/10

Communication

8.6/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Nice location and good accommodation!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic overnight stay here. Unit very clean, with lovely views of the river. Polite and friendly staff. Will definitely be back if we need Mackay accom again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent room Staff extremely helpful and pleasant
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
As always i enjoy my stay here.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, listing accuracy
The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Close to the lagoon and Canelands. Clean map seen room. Nice view.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Nice place to stay, very convenient to town.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
room was perfect. great view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Check-in, communication
Recommend extra keys for guests who have more than one person in their group. Room was clean but furniture, walls , bathrooms all dated
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Well stocked spacious apartment with great view of the river. Conveniently positioned close to shopping centre. Modern appliances and well maintained. Minor issues were, strictly only one room access card allowed, which can be inconvenient with two people, and no shelves in the cupboard. Otherwise recommended.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Great location with friendly staff. Thoroughly enjoyed our stay
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Good facilities and friendly staff made the stay very enjoyable
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and room
Stayed 3 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and river view.
Stayed 4 nights in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities
Was a nice and quiet room and very spacious
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

2nd stay

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Nikki is great
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great central location, close to shops, dining, public transport. Great rooftop deck area!
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, listing accuracy
Unable to use some of the appliances as we’re out of order. Very disrespectful people in other apartments on the last night . With doors slamming and music way to loud .
Stayed 14 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Enjoyable accomodation

Close to shops & restaurants, with easy parking and laundry in the unit for easy washing if you're on a long stay.
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Riviera is the Best

The best place to stay in Mackay
Stayed 7 nights in Apr 2024