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Global Luxury Suites at Mountain View

Photo gallery for Global Luxury Suites at Mountain View

Property grounds
Outdoor pool
Exterior
Room
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly

Explore the area

View map
1720 El Camino Real, Mountain View, CA, 94040
  • Place, Mariposa Park
    ‪11 min walk‬
  • Place, Stevens Creek Trail
    ‪13 min walk‬
  • Place, Mountain View Center for the Performing Arts
    ‪16 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪18 min drive‬

Choose your unit

View all photos for Luxury Apartment, 1 Bedroom

Living room

Luxury Apartment, 1 Bedroom

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms

Living room

Luxury Apartment, 2 Bedrooms

  • 102 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony

Living area

Deluxe Apartment, 1 Bedroom, Balcony

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Living area
Spacious 4-bedroom house in fabulous downtown Mountain View
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  • Kitchen
  • Washing machine
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About the area

Mountain View

Located in Shoreline West, a neighbourhood in Mountain View, Global Luxury Suites at Mountain View is near a metro station. Santana Row Shopping Center and Westfield Valley Fair Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Silicon Valley and San Francisco Bay. Check out an event or a game at Stanford Stadium, and consider making time for California's Great America, a top attraction not to be missed.
View more Apartments in Mountain ViewOpens in a new window

What's nearby

  • Mariposa Park - 11 min walk - 1.0 km
  • Stevens Creek Trail - 13 min walk - 1.1 km
  • Rengstorff Park - 13 min walk - 1.1 km
  • Mountain View Center for the Performing Arts - 16 min walk - 1.4 km
  • San Andreas Fault Trail - 18 min walk - 1.5 km

Getting around

  • San Antonio Station - 3 min drive
  • Whisman Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 16 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Kunjip Tofu - ‬7 min walk
  • ‪Panera Bread - ‬4 min walk
  • ‪Chicken G's - ‬4 min walk
  • ‪1 Oz Coffee - ‬16 min walk

About this property

Global Luxury Suites at Mountain View

This smoke-free apartment building features an outdoor pool, a 24-hour fitness centre and a rooftop terrace. WiFi in public areas is free. Other amenities include a hot tub, a business centre and a meeting room. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Housekeeping is not available.
Global Luxury Suites at Mountain View offers 2 accommodations with washers/dryers and complimentary bottles of water. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Mountain View apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive an email with a lease/reservation agreement to be completed prior to their arrival.

Access methods

Private entrance, smart lock

Pets

Pets are allowed for an extra charge of USD 250 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per stay.
Cots (infant beds) are available for USD 100.0 per stay

Payment types

Important information

Optional extras

  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 100.0 per stay
  • Rollaway bed fee: USD 100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number MVSTR-0000185

Frequently asked questions

Does Global Luxury Suites at Mountain View have a pool?

Yes, this property has an outdoor pool.

Is Global Luxury Suites at Mountain View pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Global Luxury Suites at Mountain View?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Global Luxury Suites at Mountain View?

Checkout is at 11 AM.

Where is Global Luxury Suites at Mountain View located?

Located in Shoreline West, this apartment building is within 1 mile (2 km) of Silicon Valley, San Andreas Fault Trail and Mountain View Center for the Performing Arts. San Antonio Shopping Center and Los Altos History Museum are also within 3 miles (5 km). Mountain View Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Global Luxury Suites at Mountain View Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 98 out of 194 reviews
Rating 8 - Good. 51 out of 194 reviews
Rating 6 - Okay. 16 out of 194 reviews
Rating 4 - Poor. 11 out of 194 reviews
Rating 2 - Terrible. 18 out of 194 reviews

9.4/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

6.0/10

Check-in

6.6/10

Communication

6.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, communication
The building is all new. I loved it staying there and totally met my family needs. Apartment is great. I missed some kitchen accessories - they have only a few. Other than this, communication / instruction from the property manager was very good and clear.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort, communication

Nice

Always a pleasure to stay here
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

TAKANOBU

Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed this trip at this apartment.
Stayed 10 nights in Jul 2023
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort, communication

Great location

We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

Best deal

Good place for the price
Stayed 21 nights in Feb 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked that it had washer and dryer in room.the room was very nice.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

sung

Liked: Property conditions & facilities, communication
Cleaness!!
Stayed 6 nights in Nov 2023
Verified

2/10 Terrible

Reece

Disliked: Cleanliness, room comfort, communication
The check in insurrections are by far the worst I’ve ever had. This also isn’t the “global luxury suites” - I put that into my maps and I was walking around the wrong apt complex for 45 mins trying to call customer support who was absolutely useless and rude until I finally realized the global luxury suites on maps is not the right place. Then when I finally got to the right place which was another 20 min drive away, the app didn’t work and there were no instructions on what elevator to use and how to get into the building which took another hour. The bed was extremely uncomfortable as well. Highly don’t recommend staying here.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities, communication
No spices. Limited cookware
Stayed 3 nights in May 2024
Verified

6/10 Okay

Xuan

Liked: Cleanliness, property conditions & facilities
While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

andy

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.
Stayed 3 nights in Jun 2023
Verified

2/10 Terrible

Janelle

Liked: Cleanliness
Disliked: Communication
Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.
Stayed 5 nights in Feb 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Room comfort, communication

Beware location and access system

Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds.
Stayed 6 nights in Oct 2022
Verified

8/10 Good

Colette

Liked: Cleanliness, amenities, property conditions & facilities, communication
Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.
Stayed 8 nights in Oct 2024
Verified

2/10 Terrible

Bogdan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Agency didn’t work appropriately, they just didn’t give keys
Verified

6/10 Okay

Courtaney

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.
Stayed 11 nights in Jan 2025
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Communication

Not great

Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.
Stayed 14 nights in Jan 2023
Verified

2/10 Terrible

Jianghua

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

Claire

Liked: Cleanliness
Disliked: Communication

Latch key system made for a horrible experience

Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Carissa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)
Stayed 4 nights in Jun 2025
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!
Stayed 3 nights in Sep 2024
Verified

4/10 Poor

Janet

Disliked: Communication
The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

Blair

Liked: Cleanliness, room comfort

Nice Apartment but noisy and access difficult

The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.
Stayed 8 nights in Mar 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply beautiful room

The room was in a fully furnished, brand new apartment building. It was a great way to spend a business trip in which I was traveling with a friend, as we each had our own rooms and bathrooms. The room was utterly gorgeous and very comfortable. It was like having a second home on a business trip. I'd definitely stay here again. Because this isn't a standard hotel, the check in process was a bit different, and could have been simpler. For example, after booking, i received about 5 different emails, each of which expected me to do something different (e.g., notify them how many keys I'd need, or whether I needed parking accommodation). If I had missed even one of them, then check in might have been more challenging. Once I arrived, I could pick up keys from a lock box and head up to my room. Instructions never mentioned that there were two elevators and that there was literally no way to get to my room from the elevator I first chose. I circled the floor for a solid 10 minutes confirming I wasn't crazy. Then I had to physically go to the apartment office to get parking instructions, because despite providing information that I'd need a parking spot, no info was given. Turns out there were no restrictions on parking despite each spot being numbered. Another confusing step was that, despite having received paperwork, there was no mention of my room number on it anywhere. I had to go to the apartment office to ask for help. Quieter than a hotel, but not without noise