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Aparthotel

Old Town Residence BIS

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Photo gallery for Old Town Residence BIS

A hotel room with a bed, a desk, a chair, a lamp, and a window with curtains.
Terrace/patio
Front of property
View from room
A person receiving a massage in a room with a white towel and a massage table.

Reviews

8.2 out of 10
Very good

Highlights

  • Onsite parking available
    Convenient and secure on-site parking, a rare amenity in the area.
  • Discover nearby landmarks
    Walk to Main Market Square

Popular amenities

  • Self-parking available
  • Pets stay free
  • Kitchenette
  • Laundry room
  • Air-conditioning
  • Massages in spa

Explore the area

View map
Plac na Groblach 8/4, Kraków, 31-101
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Choose your unit

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Room

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Apartment, 1 Bedroom (number 1)

A hotel room with a bed, a desk, a chair, a lamp, and a window with curtains.

Comfort Apartment, 1 Bedroom (number 1)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Old Town Residence BIS

Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in and express check-out are on-site. Each apartment features a kitchenette with a fridge and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker and in-room massages are among the other amenities available to guests. Housekeeping is available on request.
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for PLN 50.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self-parking fee: PLN 80.00 per night
  • Cleaning/housekeeping/linen fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 16885074
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

Frequently asked questions

Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking at Old Town Residence BIS?

Self-parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; check-in end time: 11:00 PM.

What time is check-out at Old Town Residence BIS?

Checkout is at 10 AM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 5-minute walk of Planty Park and Royal Road. Main Market Square and Wawel Castle are also within 10 minutes. Kraków Główny Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Old Town Residence BIS Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 65 out of 167 reviews
Rating 8 - Good. 69 out of 167 reviews
Rating 6 - Okay. 19 out of 167 reviews
Rating 4 - Poor. 7 out of 167 reviews
Rating 2 - Terrible. 7 out of 167 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Check-in

8.4/10

Communication

7.4/10

Listing accuracy

Reviews

Verified

8/10 Good

THEO WILLIAM

Liked: Cleanliness, communication, listing accuracy
The location of this apartment relative to the price was amazing. Check in process was okay, but you only get the details 24h before.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay!
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

Jacqueline

Disliked: Cleanliness, listing accuracy
Apartment was rough. Bathroom door was all smashed in. Room wasn’t very clean. Everything very basic. Hairdryer heated up to the fact it cut out and started to burn up. Turned itself off then back on. Was very dangerous then to try and turn off. Place was horrendously noisy at night. With other guests coming and going in the early hours. Walls and doors are paper thin. Constant drilling from workmen from early morning and all day. Location is out a bit with nothing near. Didn’t feel safe at night to walk as no street lights outside. Wouldn’t go back or reccommend.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rakesh

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023
Verified

2/10 Terrible

Siew Ying

Disliked: Cleanliness, amenities
Initial room given was filthy and covered in stains and hair but was later given an alternative room. Walls were extremely thin, can hear every movement made. No sleep at all. Would not recommend.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Verified

10/10 Excellent

Przemyslaw

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, communication
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Nuno

Disliked: Room comfort
Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Flordeliza

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Ravinder

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Communication
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Tatiana

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Gillian

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Sandra

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Monika

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Sergii

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024
Verified

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Tunay

Liked: Communication
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023