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Aparthotel

Castello Village Resort

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Photo gallery for Castello Village Resort

Room
Balcony
Exterior
Room
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Outdoor pool
  • Spa pool on site
  • Self-parking included
  • Laundry room
  • Air-conditioning
  • Barbecue
The current price is AU$77
includes taxes & fees
25 May - 26 May

Explore the area

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Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400
  • Place, Sissi Mini Golf
    ‪2 min walk‬
  • Place, Palm Bay Beach
    ‪5 min walk‬
  • Place, Boufos
    ‪9 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪34 min drive‬

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Frequently asked questions

Does Castello Village Resort have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Castello Village Resort?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Castello Village Resort on 25 May 2026 start from AU$77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castello Village Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castello Village Resort?

Self-parking is free at this property.

What time is check-in at Castello Village Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Castello Village Resort?

Checkout is at 11:00 AM.

Does Castello Village Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Castello Village Resort located?

Situated near the beach, this spa aparthotel is within a 10-minute walk of Sissi Mini Golf and Boufos. Avlaki and Palm Bay Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Reviews

Reviews

7.6

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 11 out of 44 reviews
Rating 8 - Good. 21 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 3 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Communication

Reviews

Verified

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, communication
Freundliches Personal, gutes Essen, zwei Pools. Liegt direkt am Meer, Baden ist aber aufgrund der Felsen nicht möglich. Das Gym ist leider im benachbarten Hotel und ist nur für Erwachsene zugänglich. Waren mit dem Aufenthalt sehr zufrieden.
Stayed 10 nights in Jul 2025
Verified

4/10 Poor

Maria Melania

Disliked: Cleanliness, property conditions & facilities
La cucina orribile. L' acqua non è compresa nella mezza pensione. 3 euro una bottiglia d'acqua, 4 euro frizzante. Nel buffet abbiamo visto capelli qua e là. La struttura avrebbe bisogno di maggiore pulizia e manutenzione. Animazione inesistente. La struttura è fronte mare, ma non puoi fare il bagno perché è roccioso. Nel mio voucher Expedia c'era scritto che avremmo ricevuto un omaggio e un drink di benvenuto. Abbiamo chiesto in reception e ci hanno detto che è un errore di Expedia, hanno anche fotografato il voucher per segnalare ad Expedia.it questo errore. Per scusarsi ci hanno promesso una bottiglia di vino e della frutta. Li abbiamo ricevuti 2 giorni dopo su sollecitazione. La mattina dopo hanno pulito la camera e portato via il piatto con la frutta. La camera con jacuzzi era piccolissima e la bambina dormiva sulla brandina. Jacuzzi inutilizzabile durante il giorno per il troppo sole. Dopo 4 giorni di permanenza ci hanno chiesto se tutto andasse bene. Ci hanno cambiato la stanza, dandocene una più grande, con lettini e jacuzzi coperta da tetto. L' ultimo giorno, dunque, abbiamo usufruito di una stanza migliore. Sinceramente molto deludente.
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Claus

Liked: Cleanliness, room comfort
Vi bookede med havudsigt men fik med hvad vi vil kalde delvis havudsigt og den gratis gave der var reklameret med udeblev også.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

massimo

Liked: Amenities, property conditions & facilities, communication
Ambiente accogliente, personale gentile e professionale, cucina buona. Struttura tranquilla adatta a chi cerca una vacanza rilassante. Si consiglia, però, una maggiore attenzione alla pulizia delle camere e soprattutto degli asciugamani forniti.
Stayed 14 nights in Aug 2024
Verified

6/10 Okay

Natalia

Disliked: Cleanliness, property conditions & facilities, communication
Hat sich für den Preis nicht gelohnt
Stayed 8 nights in Aug 2024
Verified

4/10 Poor

Safia

Disliked: Staff & service, amenities, property conditions & facilities
On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
Stayed 11 nights in Jul 2023
Verified

6/10 Okay

Sofiane

Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
Stayed 9 nights in Jul 2023
Verified

8/10 Good

Laureen

Liked: Cleanliness, room comfort
Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
Stayed 7 nights in Jun 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Peu mieux faire

Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
Stayed 5 nights in Jun 2022
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
Stayed 9 nights in Sep 2021
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Stay somewhere else

So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
Stayed 9 nights in Sep 2021
Verified

4/10 Poor

Mervyn

Disliked: Staff & service, property conditions & facilities, room comfort

Very Disappointed - Do not believe the photos

The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
Stayed 10 nights in Sep 2021
Verified

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
Stayed 7 nights in Sep 2021
Verified

2/10 Terrible

Ion

Disliked: Amenities, property conditions & facilities
First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
Stayed 7 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Posizione ottima e località incantevole. Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto. Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone. Barista e personale del ristorante molto cordiali e professionali tranne la reception. Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione. Reception molto deludente, repentiva. Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi. Hotel che offre tante servizi. Consigliatissimo.
Stayed 6 nights in Aug 2021
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felice sistemazione per una vacanza

Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.
Stayed 10 nights in Aug 2021
Verified

8/10 Good

laurence

Liked: Staff & service, property conditions & facilities, room comfort

Super

Chambres confortables (mais bâtiment en 2e ligne donc sans vue mer contrairement aux photos, non contractuelles), repas délicieux, personnel de l'accueil, du bar et du resto adorable et très soucieux du respect des règles Covid (sauf le boss du restaurant qui inspecte sans cesse, ce qui est stressant, mais surtout avec le masque sous le menton et qui ouvre tous les plats sans gants, alors que c'est exigé pour les clients). Entretien des chambres à améliorer.
Stayed 6 nights in Jun 2021
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Very nice hotels in a nice place. very nice and helpful receptionists. Mario and his team, super! excellent cuisine! only flaw ... 4 young girls who were in a room next door who did night hours with great din and noisy night parties that are not suitable for a 5 stars hotel
Stayed 7 nights in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
es war gut dass das Hotel neu Renoviert wurde. Das Badezimmer mit ebenerdiger Dusche ist schon sehr gut. Im Zimmer selbst fehlen so ein bisschen wie Waldecken für Bekleidung und ein bisschen Wandschmuck wie Bilder, sieht so halt ein bisschen kahl aus. bei Problemen findet man immer ein offenes Ohr und gut ist auch, der Arzt ist Täglich im Hause. Alle 3 Tage Bettzeug(wäre für mich noch OK, aber alle 3 Tage Handtuchwechsel ist wenn man sich morgens und am Abend Tuschen möchte schon ein bisschen wenig. Wer keine zu hohen Ansprüche hat, der findet die Anlage sicher Gut.
Stayed 9 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très sympathique, les repas sous forme de buffet sont plutôt bons dans l'ensemble, il y a du choix. Il est important de demander la vue sur la mer sinon vous avez la vue sur la route derrière avec le bruit des commerçants... Le bémol est que la plage la plus sympathique est à 20 minutes de marche. Autrement pour des plages encore plus belles, il faut prendre la voiture. Dans l'ensemble, nous sommes satisfaits.
Stayed 15 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in Sisi

Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout est parfait , de l equipe au site... nous y allons depuis plusieurs annees avec toujours autre de bonheur.
Stayed 18 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel a 3 metri dalle scogliere; in cui c'e molto rispetto per il.silenzio nelle ore notturne; dopo le 23 c 'e tranquillita assoluta; camere moderne ed ampie; personale e camerieri gentilissimo e disponibile; ci ritornerei; perche nonstante l hotel nn sia piccolo , la.gestuone è riuscita a mantenere un'atmosfera accogliente e familiare.
Stayed 11 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ottima struttura sul mare, molti parcheggi liberi lungo la strada. La struttura è tenuta molto bene. La colazione è ricca per chi preferisce il salato, un po' più scarsa per chi la preferisce dolce. Personale molto cordiale, non c'è il cartellino "non disturbare". In ogni caso esperienza molto positiva
Stayed 7 nights in Sep 2018

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