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Pacific Inn Santa Cruz

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Photo gallery for Pacific Inn Santa Cruz

Front of property
Pool
Front of property
Room
Breakfast area

Reviews

5.0 out of 10

Highlights

  • Discover nearby landmarks
    Walk to Santa Cruz Beach Boardwalk

Popular amenities

  • Outdoor pool
  • Spa pool on site
  • Self-parking included
  • Dog-friendly
  • Free Wi-Fi
  • Garden

Explore the area

View map
330 Ocean St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪1 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪10 min walk‬
  • Place, Santa Cruz Wharf
    ‪15 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪58 min drive‬

Rooms & beds

Spaces

Number of living rooms
Garden
Price is avg per night

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About this property

Pacific Inn Santa Cruz

This hotel features an indoor pool, an outdoor pool and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and express check-in.
Pacific Inn Santa Cruz offers 36 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a hot tub are on site.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

House Rules

Check in after 3 PM
Check out before 11 AM
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Pets

Pets allowed: dogs (limit 2 total)
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Smoking

Smoking allowed: in designated areas

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay
  • Breakage deposit: USD 250.00 per stay
  • Service fee: USD 5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 195319
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does Pacific Inn Santa Cruz have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Pacific Inn Santa Cruz pet-friendly?

Yes, Pacific Inn Santa Cruz allows dogs (limit 2 total). There's a deposit of USD 20 per night and a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Pacific Inn Santa Cruz?

Self-parking is free at this property.

What time is check-in at Pacific Inn Santa Cruz?

Check-in start time: 3 PM; check-in end time: 10 PM.

What time is check-out at Pacific Inn Santa Cruz?

Checkout is at 11 AM.

Where is Pacific Inn Santa Cruz located?

Located in Westside Santa Cruz, this hotel is within a 15-minute walk of Ocean Street and Santa Cruz Beach Boardwalk. Monterey Bay is 2 mi (3.3 km) away.

Pacific Inn Santa Cruz Reviews

Reviews

5.0
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 73 out of 985 reviews
Rating 8 - Good. 149 out of 985 reviews
Rating 6 - Okay. 219 out of 985 reviews
Rating 4 - Poor. 250 out of 985 reviews
Rating 2 - Terrible. 294 out of 985 reviews

5.2/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

don’t book through this site!

You idiot, you booked us in a hotel that was not open!!’
Stayed 2 nights in Sep 2020
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

angry

We booked through you you gave us a hotel that was a COVID-19 mandated motel that should’ve not have been on your webpage this was leaving us with nowhere to stay
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closed for pandemic!

You need to do your homework! Pacific inn has been closed for quarantine since April! Luckily we found a beautiful Victorian inn that had vacancy!
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Hannah

Disliked: Amenities, property conditions & facilities
Liked its close proximity to the Boardwalk and the beach. The continental breakfast was satisfactory. Did not like the condition of the room: broken tiles, shoddy paint jobs, caulking jobs, door didn't close w/o slamming, no TV remote in room. When my husband went to the desk to request one, the person raided another room, gave him a remote, which didn't work because it may have been programmed for the TV of the room from which it came.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort

Last minute needed a room for the night.

Our stay was pleasant. The place is being remodeled so things do show their age. The bed was very comfortable. The front desk staff was excellent and very friendly. We were told under new owner/ management... place being remodeled so I understand some of the appearance of being in need of update. Good value for location and hope to visit again after remodel is complete.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in terrible condition. Everything was broken. Free breakfast wasn’t provided.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Tholedo.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first entered the room, I could already smell the huge amount of air wick they used to cover up the unpleasant smell of the room and we could also notice the huge amount of trash, the dried up gum, and the black stains that were on the carpet because it had not been vacuumed or cleaned at all. We then noticed a part of the bathroom floor sinked into the ground also noticing the rust on the bar that was holding the shower curtain. The fridge and the AC/Heater did not function as it should. The curtains that blocked the sunlight, were broken. The room was also lacking to have a smoke detector and you can also see wires dangling from the roof as you walked in. The heater on the pool that was outside didnt not work, making the water in it freezing. Lastly the wallpaper on the wall behind the bed was falling off and there was only one light we could use. On top of all they said these words " there was a problem with you card" we charged double.... ???? They blamed my card to get charged twiced... I totalty disapointed.
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Richard

Disliked: Cleanliness

If your desperate

Run down USed to be nice
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seams like management, does not care about the property. This is not my first time staying here, but it will be my last one. They are no investing or reinvesting in the property. the bathtub in the room that I stayed was in horrible condition. The room smelled and had to open the window, the glass from the window was cracked. And by the way, the swimming pool is not indoors. It is open. Too bad, because the location of this place is excellent.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Spa was not warm, pool is not indoors it has an open ceiling.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Dave

Liked: Staff & service
Disliked: Cleanliness, amenities
Beautiful exterior, friendly front desk, convenient location
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed less than an hour

Pool is not indoor. It is open to the sky. Not a winter option. Room was not cleaned. Not in good repair. Photos on a different device. Will upload later if I can. Checked in. Left for dinner. Came back and spent an hour trying to make the best of it. Couldn't. Supposed to be a fun long weekend getaway. Checked out after an hour. The front desk was not accommodating. Offered part of one nights stay as a refund We'd paid up front for three. We found another place to stay. Salvaged the trip. Still trying to get our money back.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, room comfort

Alt, geräumig, gut aber kein Frühstück

Gutes,aber älteres Hotel. Grosse Zimmer. Lockt mit 'Frühstück', hat am Morgen aber verschlafen. Sind aber wohl eh nur verschweisste Süssigkeiten. Kein wirkliches Frühstück wie auf hotels.com versprochen!!!
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!!!!!! Health hazard!!!!!!

Nastiest place I’ve ever stayed. Black mold growing in room. Cigarette butts behind tv stand. Booked for three night and left after first night. No refund was told they were booked and they couldn’t move my room. Literal health hazard. I will be reporting them to the health inspector. Manager not on duty and never called me back.
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible filthy we left.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Very disappointing - asked for handicapped bathroom and they said they didn't have one. Told me our room was a queen room and it was double bed. The next day I complained and got a king with handicapped bathroom but had to pay an additional amount of $12.00 for it. It was not as advertised! Advertised breakfast included but No breakfast, only coffee and apple juice. Very disappointed!!!!
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Nena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty broken furniture coffee area disgusting stuff not friendly
Stayed 1 night in Oct 2019
Verified

8/10 Good

gerald

Liked: Cleanliness, staff & service, room comfort
Beware large construction project going on at property next to hotel. Only accept rooms on the west side of hotel. Probably project will be going on for about a year from November 2019. Easy parking. Very small negative item but it is unacceptable to have a light fixture without a lamp shade.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
The spa. No disappointments. Might come back might not.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, cozy and cute little place. fun pool/spa

Great, cute little hotel
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was disgusting I walked in and rite out and they will not give me a refund . Smokers and trash in the hallway . Pool is not indoor .
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was cool and the only problem I have
Stayed 1 night in Oct 2019
Verified

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gutes Motel

Ganz angenehm Zimmer sauber Gutes Motel Für diesen Preis OK
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Mia

Liked: Staff & service
Convenience is the only reason why I’d stay here again! They allow pets but it’s obvious that the room has been previously damaged by previous guest pets. The floor laminates were chewed up, and the corners of most of the walls have residual staining from urine. Most edges of the walls especially in the bathrooms have some sort of cracking and mold. Our AC unit in 101 needs to seriously be replaced or get maintenance. When turned on, it makes a disturbing rattling and pounding noise. Luckily it was a colder stay there so we didn’t really need it. Surprisingly the room did not have a stench; the beds and pillows were comfortable. Water pressure and temperature were up to par! It’s definitely not a 5 star hotel but there weren’t cockroaches or rats in the walls so I’d stay again in a quick pinch if necessary.
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the viewed post only had checked in t0 mi. Earlier and wanted to cancel the refused to give me any money back
Stayed 1 night in Oct 2019

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