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Aparthotel

Hotel Colonial Playa del Carmen

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Pool
Front of property
Room
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Outdoor pool
  • Air-conditioning
  • Free Wi-Fi
  • Housekeeping
  • Business facilities
  • 24/7 front desk
The current price is AU$63
includes taxes & fees
6 June - 7 June

Explore the area

View map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Central Square
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬

Choose your unit

View all photos for Suite

Room

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Room

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Colonial Playa del Carmen

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 135 for adults and from MXN 135 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property Registration Number 008-007-004914/2025
Property # 2793346
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on 6 June 2026 start from AU$63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Checkout is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 447 out of 1346 reviews
Rating 8 - Good. 482 out of 1346 reviews
Rating 6 - Okay. 251 out of 1346 reviews
Rating 4 - Poor. 87 out of 1346 reviews
Rating 2 - Terrible. 79 out of 1346 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

9.4/10

Check-in

8.2/10

Communication

8.4/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Janice

Liked: Cleanliness, communication
Disliked: Amenities
Clean room, good location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, clean, no complaints
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

Stanley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked it
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025
Verified

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025
Verified

6/10 Okay

Anthony

Liked: Cleanliness, communication
Disliked: Amenities
well, unfortunately, I'm allergic to chlorine so having a pool in the middle of the building and having every single door open onto the pool with zero other ventilation in my humble opinion was not a great design, but it's your choice and I hope you're happy with it
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Kenneth

Liked: Communication
The room was clean although no hot water have to wait a long time for some lukewarm water for a shower. Would say it’s overpriced. Paid $ 100 Canadian for a night. There is better value just have to look around.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Fanny

Poor WiFi
Stayed 5 nights in Jan 2026
Verified

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025
Verified

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Rude staff, no towels, no blankets, dirty room
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Emma

First of all they are having huge construction going on..that starts at 9am till 6pm. So expect a ton of loud noise. Then neighbors around the hotel almost every night had super loud music on. So over all very noisy. Other than that the only thing I didn’t like they only gave you 3 towels..2 regular ones and a small one.
Stayed 5 nights in Jan 2026
Verified

2/10 Terrible

Miriam

Disliked: Property conditions & facilities, communication
The room was not well maintained. The cleaning service was terrible, they only pretended they clean but still lots of dirty.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025
Verified

2/10 Terrible

Gennadi

Disliked: Communication
Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience
Stayed 1 night in Dec 2025
Verified

8/10 Good

Marlin

Liked: Cleanliness, amenities, communication
The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024
Verified

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024