Mountain View Hotel & Apartment

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Photo gallery for Mountain View Hotel & Apartment

A residential street at night with houses on either side, a well-maintained lawn, and a clear sky.
A well-lit entrance with large columns, a framed painting, and lush greenery.
A two-story house with a paved driveway and a brick wall.
A rooftop pool area with a clear view of the pool, lounge chairs, and surrounding greenery.
A hotel room with a large bed, a wooden wardrobe, a city view through the window, and a piece of abstract art on the wall.

Reviews

7.6 out of 10
Good

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Outdoor pool
    The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.

Popular amenities

  • Balcony
  • Outdoor pool
  • Housekeeping
  • Self-parking included
  • 24/7 front desk
  • Free Wi-Fi in public areas

Explore the area

View map
KG 792 St, House N°5, Kigali, Kigali
  • Place, Kigali Genocide Memorial Centre
    ‪19 min walk‬
  • Place, Kigali Convention Centre
    ‪11 min drive‬
  • Place, Nyamirambo Stadium
    ‪12 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪18 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

A living room with a sofa, two armchairs, a coffee table, and a fireplace.

Apartment, 1 Bedroom

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

A bedroom with a wooden bed, white bedding, a small wooden nightstand, and sheer curtains.

Apartment, 2 Bedrooms

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 3 Bedrooms

A cozy living area with a dining table, chairs, a sofa, and a view of the outdoors.

Apartment, 3 Bedrooms

  • 77 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Double Room

A neatly made bed with a brown throw, a wooden headboard, two bedside tables with lamps, and a painting on the wall.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a chair.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

A neatly made bed with white linens and two pillows, a wooden headboard, and two bedside lamps.

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Executive Room

A hotel room with a bed, a wooden headboard, two bedside lamps, a brown leather sofa, and a marble floor.

Executive Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Frequently asked questions

Does Mountain View Hotel & Apartment have a pool?

Yes, this property has an outdoor pool.

Is Mountain View Hotel & Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mountain View Hotel & Apartment?

Self-parking is free at this property.

What time is check-in at Mountain View Hotel & Apartment?

Check-in start time: 11:30 AM; check-in end time: anytime.

What time is check-out at Mountain View Hotel & Apartment?

Checkout is at 10:00 AM.

Does Mountain View Hotel & Apartment provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel.

Where is Mountain View Hotel & Apartment located?

Situated near the beach, this holiday home is within 3 miles (5 km) of Niyo Arts Center, Union Trade Center and Kandt House Museum of Natural History. Kigali Golf Club and Ivuka Arts Kigali are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Mountain View Hotel & Apartment Reviews

Reviews

7.6

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 9 out of 18 reviews
Rating 8 - Good. 2 out of 18 reviews
Rating 6 - Okay. 4 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 3 out of 18 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

6.8/10

Check-in

7.4/10

Communication

6.0/10

Listing accuracy

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Very clean, great food. However, customer service needs to improve moreso on other staffs at the reception as they are the face of the property.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
I got the best service and the hotel has the best breakfast . I had my best time there . They have good and caring staff like Clare . Clare is the best staff there and she is friendly and she does her job professionally and the manager is very friendly and helpful in any way . It’s the nice hotel in Kigali . Alex
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
They are great, customer service and every domain.
City view
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Cleanliness
No ac but plenty of mosquitos. Dance party upstairs precluded sleep
Stayed 2 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication, listing accuracy
Overall poor experience. Not cleanly. Inaccurate listing, particularly as it relates to the airport shuttle. Lights went out often. Walls and windows are super thin. No rest - could hear everything. Poor outdoor lighting.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
WiFi slow in and around some particular apartments especially that which I was in. They really have to improve the WiFi connectivity
Stayed 5 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Dirty rooms (white room slippers turned brown). Worst customer service ever received from reception staff- slow, you had to beg for basic attention/ requests/ services. Bags gone through. Breakfasts abismal- swinging from first day with nothing ready but eggs, to laid out but with rotten fruit. Not to be repeated.
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Overall the place was good, clean property, great breakfast services. However, customer service needs to improve especially when a visitor raises concerns. I was shocked when i raised a concern and the receptionist asked when my check out was. This meant that she was not willing to assist noting that my due check out was the next day 20th. She didn’t bother following up on my simple concern of getting a mosquito repellent. I walked down the reception an hour later at 9pm only to find that she didn’t even engage the necessary team 😩. Was asked to go back to the room and nothing came. I was left clapping the whole night trying to kill mosquitoes the old age way 😂😂.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Room comfort
Disliked: Communication

Very nice place but the staff are unprofessional!

This property did not allow my visitor into my apartment and the reason they gave is that we are not married. I found this unacceptable given that my visitor wasn't spending a night or was coming for an amourous check-in. They dont clean the rooms and they dont change towels. Frankly speaking this is a nice place but the mentality of the owner /manager is unacceptable. I paid my money and was entitled to having my apartment cleaned, towels changed and have access to my visitors. Matter of fact i will never go back to the place unless management is changed.
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Amazing, Amazing!!
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The manager is awesome, very nice, helpful and always available. I certainly will return there.
Stayed 7 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The location is good, the place is clean and the staff try to be helpful. We booked with free bottled water and breakfast included. Upon check-in we noticed that there was no water in the flat. As we had arrived very late into the night we decided to report the issue the next morning. The next morning there was no breakfast and no water. We reported the issue, but reception said that none of these items are included; we showed our reservation where all inclusions were clearly marked. Days 2 and 3 we got water and breakfast. Breakfast is simple, but ok for a short stay. At checkout, we were told we had to pay for the water and breakfast! Again we showed our reservation and explained to the receptionist. We were able to checkout without having any additional costs to our stay, but we wish we didn’t have to go through this ordeal. Otherwise it was an OK stay.
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heavenly place

The pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
Stayed 9 nights in Aug 2019
Verified review

10/10 Excellent

Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Stayed 1 night in Aug 2019