Yes, cats and dogs are allowed at this property. There's a fee of VND 150000 per pet, per day.
How much does it cost to stay at Oakwood Residence Hanoi?
As of 23 May 2026, prices found for a 1-night stay for 2 adults at Oakwood Residence Hanoi on 31 May 2026 start from AU$117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Oakwood Residence Hanoi?
Valet parking is free at this property.
What time is check-in at Oakwood Residence Hanoi?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Oakwood Residence Hanoi?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Oakwood Residence Hanoi located?
Located in Tay Ho, this aparthotel is within a 10-minute walk of West Lake and Syrena Shopping Center. Ho Tay Water Park and Trinh Cong Son Walking Street are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Reviews
Reviews
9.2
Wonderful
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent hotel, great location staff couldn’t be more helpful, highly recommend
Vincent
Stayed 3 nights in Nov 2025
Verified
10/10 Excellent
mong
1 Dec 2025
Liked: Cleanliness, property conditions & facilities, communication
Five star aparthotel
mong
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Howard
23 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The room is new and clean.
Howard
Stayed 1 night in Oct 2025
Verified
10/10 Excellent
Trent
25 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were amazing to deal with and it was a very relaxing space to be in after going through the chaos of in and around the old quarter during the day. Food was excellent and plenty of options, more than just your standard continental
Trent
Stayed 2 nights in Aug 2025
Verified
10/10 Excellent
Liban
18 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great property located a bit away from the city center but easily accessed with a taxi. Good breakfast spread, clean rooms, courteous staff and all the amenities you could need - highly recommended for solo or family travel. Would definitely be back!
Liban
Stayed 3 nights in Sep 2025
Verified
10/10 Excellent
Werner
17 Aug 2025
Liked: Cleanliness, room comfort, communication
Best views, Westend lake Hanoi
Wonderful property, nice staff. Always very welcoming, doesn’t matter what time of the day.
Werner
Stayed 2 nights in Aug 2025
Verified
10/10 Excellent
Hori
12 Oct 2024
Liked: Cleanliness, property conditions & facilities, communication
Great hotel to stay
Hori
Stayed 3 nights in Oct 2024
Verified
10/10 Excellent
Taehee
30 May 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
It is good place to stay if you will be more than 3 days
Equipped with everything you need except restaurants nearby.
Taehee
Stayed 2 nights in May 2025
Verified
8/10 Good
Matt
22 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
All the staff r very helpful , nice pool with view , gym and yoga room r very well , buffet breakfast is nice
Matt
Stayed 1 night in Apr 2025
Verified
10/10 Excellent
Tara
8 Jan 2025
Liked: Cleanliness, room comfort, communication
Really gorgeous hotel - highly recommend!!!
Best hotel that I stayed in for the whole trip in Vietnam. Gorgeous facilities, clean, comfortable and with an amazing breakfast (the omelette was divine!)
Tara
Stayed 1 night in Dec 2024
Verified
10/10 Excellent
Suzanne
5 Apr 2025
Liked: Cleanliness, room comfort, communication
First class hotel
Fabulous hotel in a good location, rooms were spotless and beds very comfy, breakfast options were good and swimming pool was lovely
Suzanne
Stayed 3 nights in Mar 2025
Verified
10/10 Excellent
Thao
4 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Cleanest place I’ve ever stayed in and a fine tuned highly accommodating staff. We would book this place again whenever we’re back in Hanoi.
We stayed here for five nights mainly for sight seeing. The property was nice. The staff was friendly. We chose West Lake for quietness. We were disappointed that there was no prior communication about the big construction in front of the hotel - apparently it will go on for a year or more. It was far from the greenery as per their photo. Construction noise woke us up at 6am on our first night. We managed to change to quieter apartment the next day but this had already affected our energy on the day and plans. Suggest to be transparent about the noise situation early when customers book or enquire. Pay closer attention to customers with quiet apartment request at check in.
The sauna just wasn't hot enough and was difficult to use with unclear instructions. The breakfast wasn't on par with hotels like Lotte or Melia Vinpearl on a similar grade.
Peng
Stayed 5 nights in Jan 2026
Verified
10/10 Excellent
JYH BIN
6 Nov 2023
Liked: Cleanliness, room comfort, communication
Good for a stay in Hanoi
Nice room and great breakfast. And friendly staff .
JYH BIN
Stayed 2 nights in Oct 2023
Verified
10/10 Excellent
Alexandra
10 Jan 2025
Liked: Cleanliness, property conditions & facilities, communication
Very friendly, service was great.
Alexandra
Stayed 4 nights in Jan 2025
Verified
10/10 Excellent
Chun Yin Kevin
10 May 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet location with local food options
Chun Yin Kevin
Stayed 3 nights in May 2024
Verified
10/10 Excellent
Kevin
18 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed here 3 days 2 nights. Great experience. Hotel helped accommodate all our needs for tours and transportation to the must sees in Hanoi.
Would stay again!!
Kevin
Stayed 2 nights in Jan 2025
Verified
10/10 Excellent
hayley
21 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a lovely stay in Hanoi, it was a little far from activities and the old quarter but overall we loved our stay here!
Great view, great hosts, highly recommend
hayley
Stayed 2 nights in Nov 2024
Verified
10/10 Excellent
David
20 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Outside the hustle and bustle of old town. Very nice property and great staff. The breakfast selection was excellent and varied. Would return to this properly!
David
Stayed 3 nights in Mar 2025
Verified
10/10 Excellent
Hangil
4 Sept 2024
Liked: Cleanliness, amenities, room comfort, communication
I visited many hotels while living in Vietnam for 4 years, but I felt that it was the most perfect hotel.
Stay was fantastic, hotel is clean and food at their restaurant was surprisingly good. The Vietnamese food was really authentic, kudos to the chef. Nice indoor pool with a great view of the lake and quiet neighborhood away from the noisy traffic.
Thomas
Stayed 1 night in Dec 2024
Verified
10/10 Excellent
anthony
19 Nov 2022
Liked: Amenities, communication
Property was amazing, staff was great, decent location, good gym
anthony
Stayed 3 nights in Nov 2022
Verified
10/10 Excellent
JYH BIN
17 Sept 2023
Liked: Cleanliness, room comfort, communication
Worth of stay
Great stay in Hanoi. Room is perfect . Nice location and breakfast is awesome. Love to stay again
JYH BIN
Stayed 2 nights in Sep 2023
Verified
10/10 Excellent
JOHN
16 Jan 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed for 8 days, excellent base for exploring Hanoi, both city centre and outwith. First class amenities, very clean, polite staff, hotel very good.