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Aparthotel

Crystal Suites Chez Helena

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Photo gallery for Crystal Suites Chez Helena

A patio with potted plants, a bamboo fence, and a wall.
A row of colorful buildings with a café on the ground floor.
A dining area with a table set for four, a red and grey chair, and a yellow chair. A radiator is on the wall, and a plant is visible in the skylight.
Reception
A modern living room with a striped sofa, a dining table with chairs, and a kitchen in the background.

Reviews

9.8 out of 10
Exceptional

Highlights

  • Walkable and wonderful
    Guests love the walkable location for its easy access on foot.
  • Discover nearby landmarks
    Near Wawel Castle

Popular amenities

  • Kitchenette
  • Washing machine
  • Air-conditioning
  • In-room massage available
  • Free Wi-Fi
  • Free cots/infant beds

Explore the area

View map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053
  • Place, Planty Park
    ‪9 min walk‬
  • Place, Wawel Castle
    ‪14 min walk‬
  • Place, Main Market Square
    ‪17 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Choose your unit

View all photos for Deluxe Room, Patio

A neatly arranged bedroom with a large bed, a bedside table with a lamp, and a window with curtains.

Deluxe Room, Patio

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Courtyard View

A bedroom with a large mirror, a bed with white bedding, a desk with a chair, and a nightstand with a lamp.

Deluxe Room, Courtyard View

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Penthouse, Kitchenette

Private kitchenette

Family Penthouse, Kitchenette

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Crystal Suites Chez Helena

Along with express check-out, this smoke-free aparthotel has tour/ticket assistance and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance. Each apartment provides a kitchenette with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, an LCD TV comes with satellite channels, and guests can also appreciate conveniences, such as a washing machine and a coffee/tea maker. Housekeeping is available on request.
Crystal Suites Chez Helena offers 5 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks and dining tables. Beds feature pillowtop mattresses. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 26-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and in-room massages can be requested.

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PLN 40 for adults and from PLN 40 for children
  • Airport shuttle fee: PLN 129 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 129 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 4993144
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

Frequently asked questions

Is Crystal Suites Chez Helena pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Suites Chez Helena?

This property doesn't offer parking.

What time is check-in at Crystal Suites Chez Helena?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Crystal Suites Chez Helena?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Does Crystal Suites Chez Helena provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 129 per vehicle applies.

Where is Crystal Suites Chez Helena located?

Located in Kraków City Centre, this aparthotel is within a 15-minute walk of Old Synagogue and Royal Road. Main Market Square and Wawel Castle are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 37 out of 41 reviews
Rating 8 - Good. 2 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Check-in

10/10

Communication

10/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Right in the middle of the Jewish Quarter. Excellent location to access the old town as well.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Ann

Liked: Cleanliness, check-in, communication, listing accuracy
We have never stayed at a better hotel! This is nothing short of amazing, a private patio, full kitchen, separate bedroom. A great variety of restaurants just outside your door, even a roof top bar, and the apartment is sound-proof. Walking distance to every mayor site. I can not recomend this enough!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, communication
The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed on top floor apt, parking nearby (3-4 min walk, currently 70 pln per 24 hours. Clean and comfortable. No elevator. Good location. Recommend Kolanko No 6 (5 mins walk) for breakfast as the nearby options (infeb). Good location. Slightly out of the way if you are with young children and plan to do lots of walking.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Karin

Liked: Cleanliness, amenities, property conditions & facilities
Super Lage, charmantes stilvolles Gebäude. Sehr netter Empfang und Betreuung durch Anna.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort, communication
Min veninde og jeg havde et par fantastiske dag i Krakow med Crystal Suites som base. Værten Anna kontaktede mig tidligt inden vi skulle afsted og hjalp bl.a. med udførligt beskrevet transport fra lufthavn til byen. Stedet var rent, stille og sengene var meget behagelige. Anna hjalp os også med en forudbestilt taxa, da vi skulle hjem.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing stay!

An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Stayed 5 nights in Oct 2019
Verified

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Krakow stay

Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Kel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
Stayed 7 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heart of the Jewish quarter

Great location & helpful staff
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
Stayed 3 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kodikas ja ihanan tilava huoneisto viehättävän aukion laidalla. Asunto oli todella siisti ja varustelultaan täysin riittävä.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Lage abseits Zentrum und Geschichtsreiche Umgebung
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ticked All Our Boxes

This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
Stayed 4 nights in Aug 2018
Verified

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appartement mitten im jüdischen Viertel

Liebevoll eingerichtetes Appartement mit komfortabler Ausstattung. Alles hochmodern und gepflegt. Der Herd war allerdings so trickreich zu bedienen, daß man erst einmal eine Anleitung brauchte. Trotz der zentralen Lage nachts völlig ruhig. Restaurants rundum. Die Altstadt ist zu Fuß zu erreichen. Das Auffinden war etwas schwierig, lag aber vielleicht am Navi. Sehr freundliche und kompetente Mitarbeiter an der Rezeption
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect nights

Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay
Verified

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic

We stayed in an apartment with a large room with two big windows facing the small square, a bedroom and a wonderful large and well-equipped bathroom. There was a small kitchenette with the possibility to cook. The apartment seemed newly renovated and the decor was both tasteful and solid. Everything was very clean. The location was the best one could imagine. The apartment was located in the Kazimierz district with cobbled streets, bars, restaurants and small shops.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment, lovely staff

Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Stayed 2 nights in Nov 2017