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Apartment

The Highlands at Sugar

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Indoor pool
Exterior
Room
Lobby sitting area

Reviews

8.2 out of 10
Very good

Highlights

  • Family fun awaits
    Top-rated for families.
  • Indoor pool
    Enjoy year-round relaxation in the indoor pool — a rare find in the area.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Near Sugar Mountain Resort

Popular amenities

  • Indoor pool
  • Spa pool on site
  • Self-parking included
  • Kitchen
  • Washer/dryer
  • Barbecue

Explore the area

View map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Place, Sugar Mountain Resort
    ‪8 min walk‬
  • Place, Grandfather Mountain
    ‪18 min drive‬
  • Place, Beech Mountain Resort
    ‪21 min drive‬

Choose your unit

View all photos for Apartment, 1 Bedroom

Living area

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Living area

Apartment, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room

Terrace/patio

Twin Room

  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

The Highlands at Sugar

This smoke-free apartment building features an indoor pool, a fitness centre and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/games room and barbecues. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences, such as a washer/dryer and a sofa bed, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. This accommodation is furnished with queen sofa beds. Accommodation at this 3-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Property # 7401998
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does The Highlands at Sugar have a pool?

Yes, this property has an indoor pool.

Is The Highlands at Sugar pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Highlands at Sugar?

Self-parking is free at this property.

What time is check-in at The Highlands at Sugar?

Check-in start time: 4 PM; check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at The Highlands at Sugar?

Checkout is at 10 AM.

Where is The Highlands at Sugar located?

This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 miles (5 km).

The Highlands at Sugar Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 373 out of 823 reviews
Rating 8 - Good. 258 out of 823 reviews
Rating 6 - Okay. 107 out of 823 reviews
Rating 4 - Poor. 48 out of 823 reviews
Rating 2 - Terrible. 37 out of 823 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Check-in

8.6/10

Communication

9.2/10

Location

8.0/10

Listing accuracy

Reviews

Verified

10/10 Excellent

michael

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great this was our 4th stay over 4 years and we can’t wait to come back again
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent! I loved the place.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Willie

Liked: Property conditions & facilities
Great place , will come back
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Judi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff courteous, adequate initial supplies, beautiful view, and spacious.
Family fun tubing.
Exciting Alpine Coaster near by.
Beautiful view.
Delicious food choices near by.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
The size and accommodations of this stay exceeded my expectations!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ANGELO

Liked: Cleanliness, check-in
Perfect!!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

ramon

Liked: Amenities, communication
Disliked: Cleanliness
Awesome location and price.Staff was very friendly. Apartment above us was very loud upstairs and outside
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, communication
Clean, good value for the price, great proximity to ski resort, good views
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Visleyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location. Very clean and comfy. The surrounding area was beautiful!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, check-in, communication, listing accuracy
The amenities were well kept. The room was very clean and that says a lot because I am a professional cleaner and can spot anything missed. The staff were beyond nice. I would like to return and stay a little longer next time.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent Condo. Five minute drive to the slopes. Comfortable. Spacious. We’ll definitely come back.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, communication
Very clean!!! Staff was so friendly and ease to get to the ski mountain was perfect. The unit is older but I feel like that’s how it is with most ski places and adds to the charm!
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
amenities and price is why we stayed here. Hot tub plus pool table and ping pong. Lots of room for a one bedroom. Great view from this unit. Updated kitchen and bathroom
Snowy view from room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, communication
Yes very clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet Lovely location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, communication
Lovely spacious and clean condo that was super convenient to the slopes. Amazing views of the sunset and a very cozy stay. We will be back!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities, communication
Great
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Matias

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, communication
Very clean unit, amazing view, and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Alisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Pros: Price!, Condo was clean, washer and dryer, beautiful view, convenient location, shuttle to Sugar Mt, fireplace, small pool and game room. Cons; Bed was not comfortable and you could hear people walking on the floor above you late a night.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Olga

Disliked: Cleanliness, amenities, communication
no internet for 2 days, my vacation was ruined, I left 24 hours earlier.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Grigory

Liked: Cleanliness, amenities, communication
Clean rooms. Warm heater. 7 min drive to parking lot for ski unload. It is pretty hight on the hill. Was there during heavy snow, worried about road, but it was cleaned in the morning. Keep chains just in case if weather is not good.
Living room
Parking outside
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Charity

Liked: Cleanliness, amenities
Unit had plenty of room. Staff was very nice.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Mitzi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quiet area. The room was clean, well maintained
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Stayed 3 nights in Jan 2026

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