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Aparthotel

Alteza Polanco

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Photo gallery for Alteza Polanco

An outdoor seating area with tables and chairs, potted plants, and a view of the cityscape at night.
A hotel with a modern facade, large windows, and a visible entrance with a Christmas tree decoration.
A modern gym with wooden flooring, a mirrored wall, and exercise equipment including dumbbells and treadmills.
A hotel room with a bed, a nightstand, a lamp, and a view of a brick wall and plants through an open door.
A restaurant with outdoor seating, a visible kitchen area, and a sign reading "Alteza Polanco".

Reviews

8.6 out of 10
Excellent

Highlights

  • Onsite parking available
    Convenient and secure on-site parking, a rare amenity in the area.
  • Discover nearby landmarks
    Near Antara Polanco

Popular amenities

  • Self-parking available
  • Laundry room
  • Air-conditioning
  • Terrace
  • Deep tissue massage in spa
  • Free Wi-Fi

Explore the area

View map
Blas Pascal No. 111, Mexico City, 11510
  • Place, Plaza Polanco
    ‪1 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪8 min walk‬
  • Place, Plaza Carso Shopping Center
    ‪10 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬

Choose your unit

View all photos for Deluxe Room, 2 Double Beds

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds

A hotel room with two beds, a TV, a desk, and a window with curtains.

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a TV, a lamp, and a vase with flowers.

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed

A hotel room with a large bed, wooden flooring, a nightstand with a lamp, and a window with orange curtains.

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Master Suite, 1 Queen Bed, Exterior View

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window offering a view of the city.

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Master Suite, 1 Queen Bed, Interior View

A hotel room with a large bed, wooden floor, a wooden door, and two bedside tables with lamps.

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Exterior View

A hotel room with a large bed, two bedside tables with lamps, a chair, and a door leading to a bathroom.

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Alteza Polanco

A restaurant, a fitness centre and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space and concierge services are on-site. Each apartment offers free WiFi, room service and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages and a hairdryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (return)
  • Covered self-parking fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Property # 9599422
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

Frequently asked questions

Is Alteza Polanco pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Alteza Polanco?

Self-parking is available for USD 10 per night. Limited spots are available.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

What time is check-out at Alteza Polanco?

Checkout is at noon.

Does Alteza Polanco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Alteza Polanco located?

Located in Polanco, this aparthotel is within a 10-minute walk of Plaza Polanco and Plaza Carso Shopping Center. Antara Polanco and Acuario Inbursa are also within 15 minutes. Polanco Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Alteza Polanco Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 358 out of 682 reviews
Rating 8 - Good. 195 out of 682 reviews
Rating 6 - Okay. 85 out of 682 reviews
Rating 4 - Poor. 29 out of 682 reviews
Rating 2 - Terrible. 15 out of 682 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Check-in

9.2/10

Communication

8.6/10

Listing accuracy

Reviews

Verified review

10/10 Excellent

Claire

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are comfortable and nicely appointed. Friendly and helpful staff. Great offerings at breakfast and good restaurant choices nearby. I would definitely stay here again.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

pablo

Liked: Cleanliness, amenities, communication
All was smooth and team is awesome !! good place to stay!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

ROBERT

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

andres

Liked: Cleanliness, communication
Excellent hotel and location!!
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Zeila

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing service, excellent location
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

MARIA DE LOURDES

Liked: Cleanliness, communication
Todo excelente
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

AIBI

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay for business and shopping!
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Susana

Liked: Cleanliness, room comfort, communication
Very comfortable beds , very clean and breakfast also very good . Enjoyed our stay there
Stayed 4 nights in Oct 2023
Verified review

6/10 Okay

Virginia

The price is to high for the place.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, communication
Nice hotel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, communication
The hotel was extremely clean, the staff was wonderful and the morning brunch selections at the roof top restaurant were great
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
love the how clean and confortable was the room. very friendly staff.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities, communication
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, room comfort, communication
Solid. Good location.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Paulina

Liked: Cleanliness, property conditions & facilities, communication
It was clean and quiet, very welcoming staff.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel, staff and service
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location & very clean
Verified review

10/10 Excellent

Michael Curtis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelent service
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and easy access to main tourist destinations in Polanco and vicinity
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024
Verified review

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities, communication
Very well located!!
Stayed 3 nights in Sep 2022