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We really enjoyed our 5 days in Toronto, due in large part to our stay at the Le Germaine Hotel. The staff were all very friendly and helpful. I am an International Management Consultant with an HR and Leadership focus and have seldom encountered such well trained and highly engaged employees who are consistently professional - from the outstanding doormen (all of them), to the Front Desk, the breakfast room staff and especially Gregory at the Concierge Desk. Whoever is responsible for hiring and training the staff at Le Germaine should be commended for doing a great job. Keep up the good work!