Phuong 1 family rentals

The apartment itself was good, however the communication is beyond terrible. There is no reception/hotel staff, everything is communicated via WhatsApp. We had a flight landing later at night and ensuring we had access to our accommodation was very stressful with a toddler. If you arrive in Vietnam without internet, getting access could be a major problem. Once finally there with access, if you have any questions about your stay there is no one to talk to except through WhatsApp. Overall, I would pick somewhere else next time with better communication and staff on site.

This apartment is in a great location close to all the major attractions.

Booked the accommodation at short notice due to previous accommodation cancelling. Arrived at the accommodation and could not contact the property manager. The property has a reception but the reception does not not manage the rooms (private residences). Tried contacting the property manager using the number supplied but number does not ring. Tried using the messaging system but no response. I escalated the issue to the Hotels.com support line and they were finally able to contact the property manager. After waiting outside for 2 hours we were met by the property manager and advised that the property had a “water leak” and they were unable to accommodate us. They advised that a full refund would be processed and I immediately notified the Hotels.com support line of the issue. Hotels tried contacting the property manager to confirm but was unable to make contact. A dispute and refund request was raised through the Hotels support team at the time. We then booked alternate accommodation and left. Since returning from our trip, Hotels.com have advised that they are unable to obtain approval from the property manager and are unable to refund the cost of the stay. Stay away from this property! Property is a scam!