We absolutely loved our stay here. Communication was excellent. As someone else said, it's much nicer and bigger than the pictures would suggest. My only suggestion for improvement is to supply some storage containers. There was nothing with a lid. And since we assumed there would be, we didn't notice until after we got our groceries or we would have bought some aluminum foil (which we did the 2nd day) to cover the few containers that are there. There are plenty of pots and pans, but they could use an upgrade also. Everything else met or exceeded expectations.
As a tip to future guests, the red line drops off the closest. Pick up in front of McDonalds is great because multiple lines stop there on the way to the resort, but they seem to stop at various places (other than what the maps shows) coming back, so you may have a half mile walk unless you come back on the red line. Oh, and the app is very flawed. It will say bus arrival in 2 minutes, and it might be 40 minutes until it gets there. While waiting for the busses, I heard quite a few people complaining about it. The one good thing it's good for is showing the actual current locatiion of the busses so you can see where they are and where they're headed and make your own judgements for when to be at the stop.
I'd definitely stay here again.