Verified review
2/10 Terrible
Joel J.
15 June 2026
Disliked: Cleanliness, communication, listing accuracy
I booked a family trip for my wife and 2 young children June 6-14.June 7th we all started to have major allergy symptoms which was strange because my children get regular allergy shots at the Dr to prevent this. By June 9th I was having extreme difficulty breathing and had to cancel my scuba dive tours because I couldn’t breathe. The house is musty especially the master bedroom which I slept in on June 9th. I thought maybe it was dust. So I started looking for dust to clean up and I found in several places what appears to be mold. I found it in the bed, walls, closets, window sills, ledges. Big fuzzy strips of it everywhere most patches over 6 inches long. Devastated I called the 24 hour help line multiple times and management/maintenance never responded. I also sent emails and messages on VRBO and received no reply. I went through the entire night wondering what to do and in the morning had my family pack up and get out. I didn’t have a plan but I knew that we wouldn’t get any better staying there. I finally got a reply from management in the morning and even had one of them walk through and take pictures of what I saw. Management eventually called me after I escalated the matter with VRBO. They offered me another unit which was not oceanfront because they said the room was unusable and they couldn’t let me back in. I passed on the offer and am currently waiting for a full refund as this unit was not habitable at any time during the check in.
Joel J.
Stayed 8 nights in Jun 2026
