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8/10 Good
1 Aug 2024
Wonderful view and location; communication needs improvement
This is a lovely flat and the views look exactly as pictured. Very relaxing watching the boats on the river. A bit of noise on the weekends but just a bit and not too late. Everything in the flat operated properly (which unfortunately you can never count on with these types of holiday rentals),
It was nice to have a few toys in the flat also.
That being said, there were a few areas that could be improved. First, the flat looks clean at first sight, but when you look under the sofa, in the corners, or around the windows, not so much. Second, the main bed could do with replacement. It was soft and lumpy to me. The pillows also need replacing. They are flat and sad. Third, the master bedroom needs blackout curtains. Come on, this is the north of England and it starts to get light at 4:00 am. Fourth, communication with Stays York was difficult. They apparently don’t check their email very often. Emails go unanswered or answered very tardily. It is unclear who you are supposed to email because there was more than one person communicating with me. They apparently don’t share their emails with each other. I lived in fear I would lose the one set of keys they allowed (another complaint BTW) because I didn’t know how long it would take to reach them (I didn’t lose them thankfully).
I should clarify that I stayed here over two weeks. If it had only been a weekend none of this would have mattered as much. I would still recommend the property.
