6/10 Okay
VICKIE S.
2 Sept 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Bologna Adventure
Bologna was a new destination for us. We travel frequently and use various housing options. The location of the apartment was great. The pre trip support was very good. The check in and apartment experience were subpar. The host assumed that I received out of system chats. I did not. That was the source of a lot of misunderstanding including how to manage access to the building and parking options. We finally moved to direct email as I could not use WhatsApp. It would have been easier to keep all communication within the Vrbo app but that did not happen. During the stay, we were lucky to meet neighbors in the apartment building that helped with access to the building when the phone code did not work. That was about 50 percent of the time. We also struggled without hot water and limited access to internet. (Conflicting codes received). The phone also rang all night so we had to remove it from the cradle to be able to sleep. Bologna was nice and if we had smoothed out the communication earlier it would have been a more pleasant experience.
VICKIE S.
Stayed 2 nights in Aug 2024
