4/10 Poor
Mel B.
14 May 2025
Liked: Communication, location
Disliked: Cleanliness, check-in, listing accuracy
Not Chic, Not Classy
The initial advert on VRBO for this property was in Canadian dollars- a daily rate and a total. However when it came time to pay the rent and fees were calculated in Euros. This resulted in a considerable bump up from the original quote in Canadian Dollars.I complained about this but the response was that this was the way the owners do it. (I later noticed that a warning about this appeared in the payment section. Whether this was result of my complaint, I do not know). Our friends who arrived a day before us had a some difficulty entering the property as use of the keys was not well explained. Took some time in communication to get this right. The apartment is very well located but was not clean. The photos belie the the experience. The rug was dirty and dust balls accumulated around the furniture. I had specifically asked if there were two single beds as advertised and was assured there were. However this was not the case. There was a single bed in one room and a couch that had bedclothes in a drawer under the cushions. There were no instructions about how to use the appliances and in the case of the induction stove we had to take the time to figure it out how to get it working for ourselves. We asked about this but got no reply. There was a paucity of knives, forks, kitchen tools etc. The overall impression was a company or corporate entity trying to keep costs down at the expense of customer satisfaction. VRBO goes down in our books as a result of this experience.
Mel B.
Stayed 5 nights in Apr 2025
