6/10 Okay
Janet O.
26 Oct 2023
Liked: Check-in, location
Overview
We have rented properties from VRBO and its predecessors for nearly 20 years, returning several times to some, and have always been pleased with them but this is a property that needs lots of TLC.
Beautiful wooden doors but some won’t open fully, others won’t shut properly, some do neither. Both bathroom doors will not close or lock. The patio doors to the living area and main bedroom don’t lock. The main bedroom is missing the curtains.
We stayed for 3 weeks, when we arrived the pool was covered in a greasy layer of green slime, leaves and flies. The deeper end also had a black mass of something on the bottom. All the filters were blocked with leaves. The water level in the children’s pool was below filter level and was making loud noises as the filter was on but no water going through it. There are also broken and missing tiles on the bottom.
We reported the pool problem on our 3rd day as we thought perhaps it was due for maintenance. We had to tell the agent 3 times about it and said we weren’t happy with the situation. It was finally sorted out after 10 days, half our holiday! After that a pool man came on a Wednesday and Saturday.
Couldn’t fault all the kitchen equipment and the complex was very peaceful and quiet but this was the 1st time we have never had towels/bedding change during a rental period over a week, sometimes we have had 2.
Janet O.
Stayed 21 nights in Oct 2023
