4/10 Poor
Alison V.
18 Oct 2025
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
This villa is not as described and the photos are many years out of date. It has been neglected and not maintained adequately, causing several health and safety and hygiene issues. For example, some furniture was broken or missing (chairs, curtains, etc.), there were vermin seen running around inside, some kitchen items and cooking equipment were old and needed replacing. Outside, the pool alarm was not working and tiles were loose or broken, and most of the loungers were ripped or broken. Poor cleaning on arrival, dirty floors and bathrooms that we had to clean ourselves, and the oven, bbq and conservatory were completely missed, so the cleaner had to come back the next day to do these areas. Poor maintenance throughout, e.g. door handles missing or loose, causing health and safety issues. One curtain pole fell out of the wall completely, crashing to the floor. The air conditioning leaked badly, we had to use buckets to catch water and keep emptying, before this was fixed 5 days later. Also be aware this property is set on a steep hill and roads to access this are not ideal for bigger cars or inexperienced drivers.The views however were amazing, the best part.With proper care and maintenance, this would have been a lovely property to stay in.Pure Azure did not respond to all of our requests in a timely manner, or in some cases not at all, as they were not able to speak to the owners.Sadly, this was very disappointing, avoid until appropriate action has been taken.
Alison V.
Stayed 14 nights in Jul 2025
