This review was submitted before 2018 and has not been verified.
6/10 Okay
Bob C., Sonora, CA
9 June 2015
Great house, poor rental agent
I found this short term (2 weeks) Cape Coral house rental on VRBO and submitted a rental request. The rental got shifted to Secret Places, apparently a rental property management company.
They were very difficult to deal with. Two examples:
The rental house had number keypad lock. Secret Places would not tell me or text me the entry code. They said I had to come to their office (11 PM arrival) and get the code out of their lockbox, which they did provide the code for. It was like a little treasure hunt, but at 11 PM in the dark. Their only explanation - that's the way we do it.
Second example: We found the gas grill locked closed even though the VRBO listing said the house had a gas grill. Calling the Secret Places office I found out they would come out, unlock the grill, and bring the propane tank - for an extra fee. But get this - I had to go to their office and pay before they would come out. I asked them to just come to the house and I would pay when they got there. No...that's not how we do it. We were also threatened 3 times with another fee if we did not leave the grill spotless.
Never again!
The house itself is very nice and just as advertised. There was nothing left in the pantry or refrigerator. Salt, pepper, ketchup? Forget it. Blame Secret Places management again.
I've been renting in Cape Coral for 10 years, all VRBO (or HomeAway), and this is the 1st negative review I've submitted.
