2/10 Terrible
Davin V.
11 Sept 2024
Look Elsewhere....
- we arrived in mid afternoon hoping to get some rest before dinner, when we were shown in, only one of the four beds were made, master bed had a big yellow stain on the mattress, we waited 3 hours for the beds to be covered with sheets.
- day 2 we got locked of apartment as lock was problematic
- we were told to just close the door and not turn the key.
- I asked that night and afterwards that the lock be serviced by a locksmith so we don’t get locked out again. My request was repeatedly ignored.
- Apartment was broken into and we were robbed of our possessions and valuables. No signs of forced entry, so either a lock picker or more likely someone with a key.
- I called the police and asked for assistance from wonderwheretostay to help me when police attend, they replied they were not available.
- I requested locks be changed as i did not feel safe after intruder ransacked our luggage and robbed us, request to change lock was refused. We moved to another place to stay.
- Apartment is not secure: agency has keys, owner has keys, multiple assistants have keys. Even a handyman has keys - light in the bathroom wasn't working and I requested this be fixed and it never was, but they said a handyman has a key and can attend when I'm not home, I requested he not enter without me there.
- Travel Insurance not covering jewellery and cash stolen.
-Wonderwheretostay refusing to offer any compensation.
- Attempting to resolve dispute with Stayz, lawyers if required.
Davin V.
Stayed 7 nights in Aug 2024