Verified
4/10 Poor
Margaret P.
11 Mar 2026
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
The unit is owned or managed by a company not an individual. We had a lot of difficulty getting information in advance of our stay. My requests were met with generic responses as if they didn’t know or care where I was staying. The first morning after our check in we discovered we had no hot water. We proceeded with cold showers since we had an all day tour planned. We contacted them immediately but they did not reply for 3 hours. They said “just flip switch on the boiler and that should fixIt. Sometimes the boiler goes out”. I explained we were out and would not return until late that evening. I asked them to send someone to “just flip the switch”. They refused. I asked for reassurance that if their solution did not work, they would come that evening to fix it. They did not respond. I also said they should have informed us in advance that the boiler might be a problem since they were aware of it. Their solution did work but we were all very anxious all day. When I reported back that were set and reiterated that they should have warned us, they said “you should have told us sooner”. Again they were rude and dismissive. We reported the problem as soon as we knew.
Margaret P.
Stayed 2 nights in Mar 2026