Little Mermaid of Stresa, Stresa, Italy

Thank you for taking the time to share your feedback. We are sorry to hear that some aspects of your stay did not fully meet your expectations, and we appreciate the opportunity to clarify a few points. The apartment's location is accurately described in the listing. Regarding the furnishings, some changes may occur over time due to normal wear and tear, which may explain why certain decorative elements, such as the curtains or the living room carpet, differ from what you saw in the photographs. While we understand that these details can influence the overall atmosphere of a property, our aim is always to ensure a comfortable and pleasant stay for our guests. With regard to Wi-Fi and the washing machine, we would kindly point out that these amenities are not listed as available on the booking platforms. Similarly, the listing specifies that the parking area is public rather than private. As for public transport, buses do operate in the area at scheduled intervals. We would have been more than happy to assist you with the timetable had you contacted our property manager during your stay. This information is also available online, but we are always pleased to help our guests plan their journeys and make the most of their time in Stresa. We are genuinely sorry that your experience did not fully meet your expectations. At the same time, we believe it is important to distinguish between aspects that are clearly outlined in the listing and those that may depend on external circumstances. Nevertheless, we value all feedback and take our guests' comments seriously, as they help us identify opportunities to improve and provide an even better experience in the future. Thank you again for sharing your thoughts, and we wish you all the best. Warmest regards, Happy Rentals Team