Partenope – Design & Comfort in the Heart of Piano di Sorrento

Dear Darlene, thank you so much for your kind and thoughtful words. It was truly a pleasure hosting you. We are delighted to hear that you enjoyed the neighborhood, the variety of local shops, restaurants, and the lively atmosphere around the apartment. It’s always wonderful when guests appreciate the authentic side of the area, just as you did. Your kindness and positive attitude made you a perfect guest, and we would be more than happy to welcome you back anytime for another stay. Kind regards, The staff of Smart Holiday Sorrento

We were particularly surprised by the comments about transportation because we had specifically explained the easiest and most convenient ways to get around. Local advice exists for a reason: we live and work here and know which solutions actually work best. Instead, you chose expensive taxis and then blamed the property for their prices and availability. The local bus stops practically across the street, costs about €1.50, is air-conditioned and connects the entire Sorrento Peninsula. The train station is also just a 4-minute walk away, with Sorrento only a few minutes by train and direct connections to Pompeii and Naples. We can recommend the simplest solutions; unfortunately, we cannot force guests to use them, nor can we control taxi fares or drivers’ manners. Regarding the alarming “black mold and fungus”: the sofa was directly below the AC unit, whose water container guests are specifically instructed to empty when full. This instruction was ignored, water overflowed onto the sofa and caused severe moisture damage, ultimately forcing us to replace it. A rather important detail somehow missing from the review. We also inspected the supposedly mold-covered shower: what we found was limescale accumulation and some signs of wear, not mold. We nevertheless take maintenance seriously and decided to replace the affected components. Finally, toiletries are provided as a complimentary initial courtesy kit, not as an unlimited hotel supply for five people throughout the stay.