2 Bedroom in the Heart of Loch Lomond

Good Afternoon Karen, Thank you for your feedback. We're delighted to hear that you appreciated the beautiful finish of the apartment and the thoughtful touches we’ve included to enhance your stay. We’re glad we could promptly provide a can-opener for you, as we strive to ensure our guests have everything they need. We do apologise that it took some time to receive the deposit back into your account. Depending on the account, it can take slightly longer, but aim to get it deposited back into our guests account within 7 days. We wish you a lovely week and hope to welcome you back in the future. Warmest Regards, BNBHost

Good Afternoon, Thank you for your feedback, Susan. We’re glad to hear that you enjoyed the location and found the parking convenient. We strive to create a welcoming environment, and it’s disappointing to learn that your experience didn’t meet your expectations in other areas. We understand how important amenities like a dishwasher are, and we apologise for any inconvenience caused by its removal. The decision was not made lightly, and we appreciate your understanding. We’re also sorry to hear about the damp smell in the kitchen and the issues with the shower and bedroom furniture. Your comments about the living room furniture are noted, and we will look into this matter as well. We appreciate you bringing these issues to our attention, as it helps us improve for future guests. We hope that despite these challenges, you were able to enjoy the wedding and your time in Balloch. Thank you again for your insights. Warmest Regards, BNBHost