2/10 Terrible
Ty H.
17 Mar 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Bed bugs
Our stay was a NIGHTMARE. Besides many minor issues we finally realized after 2 weeks that there were bed bugs. Having never encountered them we were in disbelief. We reported on a Friday and bug treatment couldn’t come until Monday. Vacasa said to stay in second bedroom since bug people said there weren’t any there. Vacasa refused to find another property for us because of “the bugs”. When bug people showed on Monday(before 8am) they said someone was supposed to let us know we needed to be out of the condo at least 8 hours. No one told us this. After finally getting back into condo we still had to wash all bedding from both rooms and put everything back together. The condo was over 90 degrees so I slept on top of bedding that night. Next night I slept in the bed and woke with many more bites and there were actually bugs crawling on my pillows and blankets. We called Vacasa again and they apologized and had someone come right over. The bug guy had never heard of bugs still being there after a treatment. We actually had trapped some and proved to him. They said they could re-treat the next day. At this point we refused to stay in the condo any longer. Vacasa did offer to refund the balance of our stay only. We found another place to stay for the remainder of our trip but had to find somewhere else for that night. Vacasa would not reimburse for the more expensive place, a hotel for the extra night nor the extra time and money it cost us. We will never book with Vacasa again.
Ty H.
Stayed 13 nights in Feb 2024