5BR/5.5BA Renovated Historic Log Cabin in the Heart of Town!

Sonya, this review and the complaints come as a total surprise. We had several discussions during your stay and you never mentioned any of these items and issues, nor did you express your displeasure. As you can see from our Reviews we always aim to provide a 5* experience for our guests. This is why it’s so important to let us know of any dissatisfaction upon your arrival. Below I will address each of your comments in order; house is dark and cavernous; The house is a large log cabin, therefore most of the walls are wood…not drywall. I guess this could be construed as dark if you are a custom to drywall. little natural light; On the main floor of the log cabin, 2 of the 4 walls have windows that run the entire length. Most bedrooms have multiple windows... In fact, all rooms in the home have at least 1 window with the exception of the laundry room. There are also many lights in the home on dimmer switches, is it possible the lights were dimmed, and you didn’t realize turning them up was an option? dumpsters right in front of the house: Grand Lake is a small mountain town without daily trash service. Most homes have dumpsters because trash collection only comes every few weeks and dumpsters are required to keep rubbish safe from bears. Our dumpster is located on the side of the house as far back as possible so it's not an eyesore to our neighbors. Our neighbors’ properties are not as large as The Eagle Lodge, therefore, they do not have as many options for placement of their trash receptacles as we do. I am sorry the neighbors’ dumpsters were an eyesore to you. As there is nothing we can do about the placement of others’ dumpsters. skimpy with towels; We provide 14 (bath, hand and wash) towels sets for guests as our maximum occupancy is 14. Therefore, if there are 14 people in your party, yes there is only 1 set of towels for each guest. There is also a washer and dryer in the home for your use. With that said, if you had voiced your concerns, we do have additional sets that we could have provided. no supplies; We supply paper towels, extra dishwasher tabs/soap, a new sponge, & extra trash bags for every new guest. Like the towels, we could have solved your concerns by providing some additional supplies had you contacted us. As far as soap in the shower; providing a shared resource as you are suggesting, is not hygienic… especially during the current coronavirus pandemic. As for there not being laundry soap in the utility room, we are sorry as that should have been restocked prior to your arrival. Again, had you informed us of this oversight we could have rectified the issue during your stay. fire pit …surrounding mess; We have photos of our fire pit and backyard on our website. I think the photos clearly show a rustic fire pit in the backyard of a home in Grand Lake. We took photos of the home and posted those photos on the website so people can get a realistic feel of the home and what to expect during their stay. advertised as a Smart TV; All the TVs in the home are smart TVs or connected to a DVD player that is smart. That is to say, all TVs allow access to the web and streaming services. In addition, we have a large collection of DVDs near the television on the main floor. Accessing the web/streaming services has always been very straight forward to us. Had you informed us you were having difficulties, I am sure I could have walked you through the process over the phone or had someone stop by and show you. With all that said, this is something we will investigate & we will find a way to simplify the process. property is overpriced; We price the home based on the market and the season. We review the websites often and do our best to keep the Eagle Lodge competitively priced. If you have a concern in the future, please reach out to the homeowner directly. Many of the issues that you mentioned could have been easily resolved during your stay. We were just a text or a phone call away.