8/10 Good
Monica S.
20 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
The good/The bad/The ??'s
The good:
The ocean view was spectacular.
The not-so-good:
The unit itself is outdated. Obviously an income generator only. But it was clean.
The confusing part is that the Resort owns some units & some are privately owned. So there are some issues that can be addressed & some that cannot. For example, when we arrived we found one of the dining chairs was broken - - we reported it & they came & fixed it (YAY) but when we needed an extra blanket they could not accommodate us without 24 hour notice (??)
Only 3 out if the 4 elevators were working which made getting to our unit upon arrival difficult & long - - and when checking out we waited 17 minutes just to get an elevator. Maybe the resort could stagger check-in & check-out times to avoid some inefficiencies, high demands on elevators/luggage carts & long waits.
Also the outdoor pool was closed.
And, of course, the noise of construction beginning at 9am took a little away from the peaceful enjoyment we were hoping for. We were not notified that construction was occurring when we booked our reservations.
Parking was full - - some had to park across the street - - and it's a BUSY street to try to cross.
More luggage carts would be beneficial.
Monica S.
Stayed 4 nights in Apr 2024
