Aloha L, thank you for taking the time to provide us with such happy feedback.
We are also delighted to hear that we exceeded your expectations, as did our centralized location ...
Our central Kona-Keauhou location of our villa home is one of our key features, and with an overall feeling of a Sanctuary is really tough to beat. We are thrilled that you enjoyed a slice of Paradise ... with super easy access to Magic Sands beaches and parks.
As far as our Pre-Arrival Check-In processing, it is a Formal Process, as stated in our Property Description, with updated Guests home and property policy’s, rental agreement, Guest Internet access, Parking detail’s, local activity's, etc. Your feedback is important to us, and, we are currently testing several methods so to streamline our check-in processing further.
Our Regular Check-out process - is straight-forward for those who are leaving before 12 noon, with just some minor household tasks requested, if possible.
There are no fee's, if you contact us on same day to request some additional time, or, there was a flight delay, etc.
Our Late Check-out process - our brochure on-site describes in more detail, which household tasks are required, since a Pre-approved late check-out request extends into a whole day, and, up to 9 PM.
Maintaining communication with your Local Host is an essential cornerstone, without question.
This is most likely what you were referring to in your review, but, it did not apply to you, since you had a Regular Check-out time frame, and you did not request a late check-out time.
Communication - between Guest’s and your Local Host, is a 24/7 open channel, that most of our former guests have taken advantage of, and we encourage it, before, during, and after your stay ...
In regards, to your remarks about the extraordinary Tropical Heat Wave, (and unusual Hurricane and Typhoon weather patterns), caused by El Nino, that has continued into this month of October ... has set new records in Hawaii, with the latest weather projections indicating that it will continue forward ...
We, agree with you that the high heat and humidity was relentless, and we all suffered especially at night.
This 2026 Tropical Heat Wave, Hurricane and Typhoon weather patterns, has been extraordinary unusual, compared to the past 15 to 20 years; thus, we have no control over any type of weather patterns.
However, your feedback about our Villa is important to us, and we thank you for listing your favorite highlights ...
We strive to provide more of a Sanctuary ambience, that offers a Comfortable, Peaceful, and Quality experience.
There's nothing better than hearing we have succeeded. Thank you again for taking the time to share your experience with us ... We hope we have the opportunity to host your next trip to the Big Island ...
Mahalo, MGM