2/10 Terrible
Joe A.
23 Apr 2023
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Horrible Property Managers - Property not fully functional and filthy
Sunset rentals are the worst property managers I have ever had the misfortune to deal with. Bonnie and Christine, in particular, were rude, condescending and simply ignorant in our conversations. The property is clearly advertised highlighting the private pool. Its the only reason my wife and I rented that unit. I checked in on Saturday and the pool was broken and unusable until mid-day on Tuesday. Half of our vacation we were unable to use the pool. When I complained to Bonnie and Christine, all I got back was rudeness and being told it was no big deal and they would not do anything. When I pressed them for some type of compensation, they wanted to give me $25 per day for 3 days. Unacceptable. I wanted approximately what I paid for atleast 1 night's stay ( including fees and taxes) ...approx. $400. Moreover, the unit was filthy when we got there, items were broken, TV's were not working, the bedding was a mess, towels were stained and there was a used bar soap left in one of the showers when we first got there. Simple proof that no one went through the place and cleaned it thoroughly. I can only imagine what else they did not clean. Between all of that, I was being very generous asking for only $400 be refunded to me, but they chose not to agree to that. Additionally, Bonnie tried to threaten me with fake accusations of things we did in the unit, or exaggerated things that are totally normal when people stay in a unit. I will NEVER do business with sunset rentals ever again.
Joe A.
Stayed 6 nights in Apr 2023
