Village #3310 Luxury Village Lincoln House Ski in Ski Out ; Just Steps to The Village Gondola!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks very much we hope you stay with us again

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so glad you enjoyed your stay. Please stay with us again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are glad this guest enjoyed their stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival, because delivering our best for your trip is always our mission. We hope you will think of Mammoth Five Star Lodging for your next visit!!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We're truly sorry to hear about the issue with the fishing hook; that’s certainly not the experience we aim to provide. We wish this had been brought to our attention during your stay, as we would have promptly sent our team to re-clean or address any concerns. If you are ever having trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We donÕt ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises. We believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Our check out rules have good reasons for them. For example, failure to remove trash after your stay can invite bears to break in, causing thousands of dollars in property damage. Similarly, a vacant unit left unheated can have pipes burst; parking and noise violations can bring police or HOA fines on the property owner, etc. All our rules have similar logic, I don't have enough space here to explain them all, but call if you're concerned. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This unit has an air conditioner. It is not a swamp cooler. We manage about 65 properties and none of them has central air conditioning. The Village was built with vents for portable air conditioning units, which each of our properties have installed (they are optional, not all owners buy them). This unit has one, it is as powerful as we can get for this home. We also have fans and additional portable AC units available upon request (this guest didn't request one). Generally speaking, Mammoth Lakes is a mountain town at 9000’ above sea level. Our hottest days in the summer are in the low 80’s. (We have not had a day above 80 yet this year). It is very breezy here year round. I am unaware of any property other than commercial spaces that are truly air conditioned in Mammoth (my home included). Like a beach town, you just need to open a couple windows. In the event of unseasonably hot weather, we do stock several portable air conditioning units and they can be rented for a daily fee (includes the electricity costs) with about 24 hours notice. Please call in advance to inquire/schedule a rental if you think you will need an A/C unit. In terms of luggage dollies: while many complexes in Mammoth (such as The Village, Juniper Springs Lodge, and The Westin) resemble hotels, they are in fact condo complexes in which every home is individually and privately owned. JSL and the Village do both provide luggage carts in the lobby areas near the front desk, however as an off-site property manager, we do not have access to or control over their availability. (You are free to use them if available). If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please contact us for any questions from 9am to 6pm, 7 days per week.