The apartment is wonderful. Looking out on the Grand Canal from the living/dining room is a real treat. It's perfectly situated - less than a 10 minute walk to St. Marks Square. Lots of restaurants within a 3-5 minute walk.Only a few things are needed to bring this from 4 stars to 5. First, the amenities need improving. Having only body wash, with no shampoo or conditioner, is a problem for people with long hair. It would be nice to have at least one, and preferably a few, boxes of facial tissue, instead of having to use toilet paper to blow your nose. Second, you need to provide clear instructions on how to control the thermostats. I never could figure out how to make the apartment warmer. I adjusted the temperature and selected heat (the red LED came on), but the system didn't respond. Also, you really need clear instructions for how to use the washer/dryer. We figured out how to do the wash, but we never figured out how to get it to dry. (We started a dry cycle, or so we thought, until the machine started rinsing the clothes again!) Thankfully, the drying rack let them air dry over the next 24 hours.Other than that, a great, great apartment.